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Ikeja Electric has announced the shutdown of its customers’ billing and vending channels and infrastructures for 48 hours between July 15 and July 17, 2022, to enable it to carry out a system upgrade.
This disclosure is contained in a statement issued by the management of Ikeja Electric, where it advised its customers to buy energy ahead of the shutdown as they might not be able to access necessary information, vending and data.
Ikeja Electric in the statement noted that this is because the ability of customers to perform these functions on its platforms may be impeded during this period of upgrade, adding that their engineers will ensure the completion of the upgrade within the scheduled time as well as minimize the impact on customer experience.
What Ikeja Electric is saying in the statement
The public notice by Ikeja Electric reads, ”Ikeja Electric wishes to notify its customers that in a bid to improve on our billing and other integrated platforms, we will be carrying out a 48 hours Customer Information System, CIS, 2.0 system upgrade between 15th and 17th July 2022.
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”Customers’ ability to perform the following underlisted on our platforms may be impeded during this period of upgrade. However, our Engineers will endeavour to complete the upgrade within the scheduled time, as well as minimise the impact on customer experience.
“During the upgrade, the following functions will be impacted: a : collection of meter data will be unavailable- meter reading, energy vending, etc.
B: All payment channels will be unavailable.
C: Access to customer account information- balance, address, vending information, etc, will be unavailable.
“D: All data requirements for E Mobile App formality will be unavailable until the cutover is completed.
‘’The upgrade will enhance easy customer access to account statement, improve customer experience with simple user interface, provide robust payment channels for ease of energy vending and settlement of bills amongst others.”
And you have our KYC. No email, no SMS to inform us of this major disruption. Your customer service needs a lot of rework to improve it.
Ikeja electric customer service need to upgraded to know how to treat their customer
You should have informed us also through email or sms
This is highly unprofessional. Carrying out a major system upgrade without informing its so called “esteemed customers”. I am without light since yesterday morning because of this unprofessional behaviour of IE
And we are just getting to read this after 3days of all attempts to generate meter code failed? You have customers email addresses,KYC and even phone numbers….You should have given the notice few days to this interruption.
This is poor customer service
Plus it is July 18 and customers can still not access the platform to buy units. Typical Nigerian culture!
Today is 18th July 2022 and the Portal is still not working. Customers are still not able to recharge. This is totally unacceptable
No formal information, it’s not a good idea at all.
Restore service please, blackout since morning.. Also do away with the customer service representatives, so unprofessional no notice ahead
This information should have come 2 or a week before the schedule date and made public, but then it is still the Nigeria Factor Syndrome whats up again? Today is 18..