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Business

Consumer Complaints: DisCos received 203,116 complaints in Q2 2020 – NERC

DisCos received 203,116 complaints in Q2 2020, of which 60% were based on estimated billing, metering and service interruption.

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DISCOS, NERC, electricity tariffs, hotels, bars,

The Nigerian Electricity Regulatory Commission (NERC) has disclosed that all 11 Distribution Companies (DisCos) received a total of 203,116 consumer complaints for Q2 2020. It added that estimated billing, metering and service interruption accounted for over 60% of complaints.

The NERC disclosed this in its second quarter 2020 report on Wednesday in Abuja.

“During the second quarter of 2020, the 11 DisCos received 203,116 complaints from consumers, indicating 0.68 per cent fewer complaints than those received during the first quarter of 2020,” the NERC said.

It added that of the complaints received, 189,684 were attended to by the DisCos, with Ibadan and Benin DisCos having the lowest complaints rate.

“In total, the DisCos attended to 189,684 complaints representing an increase of 1.09 per cent from the preceding quarter.

“The report shows that Ibadan, followed by Benin DisCos had the lowest customers’ complaints resolution rates based on the proportion of complaints not addressed in the second quarter of 2020.

“A review of customer complaints statistics indicates that estimated billing, metering and service interruption remain the most significant areas of concerns for customers, accounting for 64.88 per cent.

“It represents 131,789 of the total complaints in the second quarter of 2020,” NERC said.

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The NERC added that despite the pandemic lockdowns, its forum office leveraged on technology to communicate customers’ complaints to the respective DisCos for redress.

With this approach, 53.52 per cent of the total 2,815 complaints before the forum offices were resolved… approximately three in every five disputes handled by the forum offices during the quarter under review were resolved,” the report said.

What you should know 

  • Recall Nairametrics reported that the Executive Vice Chairman of FCCPC, Mr Babatunde Irukera had revealed that the sectors which received the most complaints by consumers in 2020 were the electricity and banking sectors.

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Business

JAMB: How to register for the 2021 UTME examinations

JAMB stated that the registration for the examinations has now commenced in full swing as all the issues have been resolved.

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The Joint Admissions and Matriculation Board (JAMB) had about 3 weeks ago announced the commencement of the 2021 Unified Tertiary Matriculation Examination and Direct Entry registration exercise on April 8, 2021, to May 15, 2021, with National Identification Number (NIN) made mandatory at the point of registration.

This was put on hold due to the exam body’s effort to ensure that candidates have access to its registration app for the 2021 UTME/DE and also finalise work on its pin vending process before the take-off of the exercise.

However, in a new statement, the spokesperson for JAMB, Dr Fabian Benjamin, said the registration for the examinations has now commenced in full swings as all the issues have been resolved.

JAMB in its public communications gave a guide on how to register for the UTME.

READ: How to link your National Identity Number with your phone number

How to register for the 2021 UTME

  • VALID, FUNCTIONAL E-MAIL, PHONE NUMBER: The applicants must have a valid and functional e-mail account in addition to an active phone number. This is relevant for registration and sending and receipt of information from JAMB.
  • NATIONAL IDENTIFICATION NUMBER (NIN): JAMB has made it mandatory for applicants or potential candidates to provide their NIN at the point of registration or enrolment.
  • VISIT JAMB WEBSITE: After having your email address and NIN, the applicant can proceed to the examination body’s website, where he/she can create a JAMB profile, preferably before buying the form.
  • CHECK JAMB iBass: After creating a profile, you are advised to check JAMB iBass to be sure of your eligibility to take this year’s examination. The information is provided on the official website of the exam body.
  • JAMB e-pin: After confirming your eligibility, you can go ahead to buy your 2021 JAMB e-pin registration from banks and other accredited outlets.
  • CBT CENTRE: Then, proceed to any accredited 700 computer-based test (CBT) centre with your personal details and your profile code.

READ: JAMB sets date for 2021 UTME registration and examination, makes NIN mandatory

What you should know

JAMB a few days ago confirmed the commencement of registration for the 2021 UTME/DE examinations after the initial hiccup.

It stated that applicants must provide NIN at the point of registration with the registration by Direct Entry candidates to run concurrently with that of UTME candidates.

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JAMB also said that the mock examination is expected to hold on Friday, April 30, 2021, for those who indicate interest and are registered before April 24, 2021, with the registration fee for the application still N3,500 and N500 for recommended Reading Text.

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Business

Customs Apapa Command generates N159.58 billion revenue in Q1 2021

Most revenues came through customs duty and charges.

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Here's how much Lagos-Apapa Customs Command generated in 5 months

The Nigeria Customs Service (NCS) Apapa Command stated that it has generated a revenue of N159.58 billion in the first quarter of 2021.

This was disclosed by Ibrahim Yusuf, the Area Controller at Apapa Customs Command, in an interview with newsmen on Monday.

He added that most revenues came through customs duty and charges, citing a 44.8% revenue increase on duty collection compared to the N110 billion generated in the same period in 2020.

READ: Vitafoam declares N1.11 billion as profit in the first quarter of its financial year 2020/21

“The difference recorded was made possible because of robust stakeholders engagement, officers’ resolve in discharging their duties and increased level of compliance in the trade zone,” he said.

He added that the total seizure for the first quarter stood at 28 containers of goods with DPV (Duty Paid value) of N1.87 billion.

“The containers had rice, wheat declared as supermarket items, medical soap declared as baking powder, tramadol and others.

“These are all importations in breach of sections 46, 47 and 161 of the Customs and Excise Management Act CAP C45 LFN 2004 and Schedules 4 and 6 of the Common External Tariff (CET).

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READ: Customs revenue rises by N200 billion to hit N1.5 trillion in 2020

“These cases are at various stages of investigation and in due time will be revealed,” he disclosed.

The Customs boss also revealed that exported goods from Apapa were valued at N41.55 billion in Q1 2021, including manufactured goods such as soaps, textiles, noodles, and agricultural products such as cashew nuts, hibiscus, sesame seeds and other mineral resources.

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