Connect with us
Stanbic IBTC
Polaris bank
Fidelity ads


Consumer complaints: Electricity, Banking, Telecommunication top in 2020

Electricity, Banking, Telecommunication top sectors with the most consumer complaints in 2020.



Tariff hike: Unmetered customers will be exploited by DisCos – FCCPC tackles DisCos, FCCPC probes Medcontour over failed cosmetic surgeries

The Federal Competition and Consumer Protection Commission (FCCPC) has announced that the sectors which received the most complaints by consumers in 2020 were the electricity and banking sectors.

This was disclosed by The Executive Vice Chairman of FCCPC, Mr Babatunde Irukera in an interview with NAN in Abuja on Saturday.

The Chairman added that the telecoms sector followed in 3rd place after Electricity and Banking.

READ: FCCPC shuts down Chinese restaurant for racial discrimination

He added that the nature of the complaints has overwhelmed the complaints team and the commission plans to expand the complaints division.

“Our complaints resolution team is still a very small team of people and they are dealing with thousands of complaints.

“We are looking at expanding capacity to have more hands handling the complaints but the real game-changer in handling complaints better and faster is for companies to start doing it.

“The person who has the least open complaint in our resolution team has about 800 complaints across sectors and that is one person. If you multiply it by 12 to 15 persons, you will imagine the number of complaints,’’ Irukera said.

READ: SEC, FCCPC sign MoU to simplify merger process for quoted companies

He also disclosed that the complaints division aims to expand for better efficient operations through training and leveraging on technology.

What you should know: The Federal Competition and Consumer Protection Commission (FCCPC) also announced that it will launch a billing capping order enforcement of the NERC to protect Nigerian consumers.

Click to comment

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.


School kidnappings: Military and the Police will continue to go after kidnappers – Buhari

The President has assured Nigerians that the military and the police will continue to go after kidnappers.



Military located bandits in kankara, Q1 2020 National Debt report, Buhari finally speaks on NDDC probe, urges NA to act with a sense of urgency,National Human Rights Commission,Presidency bows to pressure, agrees to demand made by EndSARS protesters, Our economy is too fragile to bear another round of lockdown-Buhari, Zarbarmari: Massacre by Boko Haram is nothing short of senseless, barbaric, gruesome and cowardly- Buhari

President Muhammadu Buhari stated that the Federal Government is working hard to bring an end to the recent incident of mass school kidnappings in Northwestern Nigeria and urges the Military and the Police will continue to go after kidnappers.

The President disclosed this in a statement on Tuesday morning , reacting to news of the release of schoolgirls kidnapped in Zamfara State.

I join the affected families and the people of Zamfara State in welcoming and celebrating the release of the abducted students of GGSS Jangebe.

This news bring overwhelming joy. I am pleased that their ordeal has come to a happy end without any incident,” Buhari said.

Buhari added that the FG needs the support of local communities to bring an end to school kidnappings by terrorists, and urges the authorities to keep going after them.

We are working hard to bring an end to these grim and heartbreaking incidents of kidnapping. The Military and the Police will continue to go after kidnappers. They need the support of local communities in terms of human intelligence that can help nip criminal plans in the bud,” he said.

What you should know 

  • Nairametrics reported today that The Governor of Zamfara State, Dr. Bello Matawalle stated the kidnapped schoolgirls of the Girls Secondary School, Jangebe, have been released after being kidnapped last week.

Continue Reading


US supports appointment of new service chiefs, affirms close ties with Nigeria

The US Government has endorsed President Buhari’s appointment of ex-military service chiefs.



FG to attract foreign investors for Actors Guild of Nigeria

The United States Government has expressed its support for the recent appointment of military service chiefs by President Muhammadu Buhari.

The new appointments are expected to bring new approaches to combating terrorism in the northeast and provide national security across the country.

According to a statement signed by the spokesperson for the US Department of States, Ned Price, this disclosure was made by the new US Secretary of State, Antony J. Blinken, during a phone call conversation with Nigeria’s Minister for Foreign Affairs, Geoffrey Onyeama, on Monday, March 1, 2021.

He also acknowledged the threats that violent extremists posed to Nigeria and regional security as a whole.

READ: President Biden revokes Trump’s ban for green card applicants in US

While highlighting the importance that the United States placed on its relationship with Nigeria, Secretary Blinken outlined a holistic approach to the US-Nigeria partnership based on their shared values of democracy, respect for human rights and robust people-to-people relations.

The statement said that as part of efforts to ensure a good relationship with Nigeria, Blinken referred to President Biden’s revocation of immigrant visa restrictions on Nigeria as an affirmation of the close ties between Americans and Nigerians.

He also reiterated the support of the United States for Dr Ngozi Okonjo Iweala as the new Director-General of the World Trade Organization (WTO).

Talking about the conversation with his US counterpart, Geoffrey Onyema expressed his delight at the discussion which covered a broad range of bilateral and multilateral issues.

READ: FG reacts to inclusion of Nigeria on religious freedom blacklist by United States

He said, “Very glad to re-engage, through a very nice phone call with US Secretary of State, Secretary Blinken. We covered a broad range of bilateral and multilateral issues and look forward to increased cooperation.”

On his part, Secretary Blinken said, “Delighted to speak with Foreign Affairs Minister, Geoffrey Onyema. We deeply value our bilateral relationship with Nigeria and look forward to rejuvenating our partnership based on shared values of democracy, respect for human rights, and robust people-to-people relations.”

What this means

This appears to be a renewed partnership and bilateral relationship between the United States and Nigeria, which seemed to have suffered some setbacks during the Trump administration.

bitcoin train

This was clearly evident in visa restrictions on Nigeria and the refusal of the last US administration to support the confirmation of Nigeria’s Ngozi Okonjo-Iweala as the Director-General of the WTO despite the unanimous support of member states.



Jaiz bank ads

Continue Reading


Nairametrics | Company Earnings