Standard Chartered Bank has said that its decision to close down some of its branches will not in any way impact staff in 2022.
The bank stated this in an official statement forwarded to Nairametrics and signed by Dayo Aderugbo, Head, Corporate Affairs, Brand and Marketing, Standard Chartered Bank Nigeria Limited.
The British banking and financial services group said the decision is part of the digitization journey which the bank had embarked on years ago to improve customer services delivery.
What the bank is saying
Noting that the development sees to the enhancement of the customers’ experience via digital banking propositions as it explores simpler, faster, efficient and more convenient ways of banking.
“The branch closures are part of the digitization journey we embarked on a few years ago towards optimizing our processes, operating channels, products and service solutions to suit the demands of our clients. Our digital banking proposition is designed to enhance the experience of our customers who are progressively exploring and demanding simpler, faster, efficient, and more convenient ways of banking at the touch of a button from the convenience of the mobile devices,” the Bank stated.
It added that the closures are also driven in response to changes in customer transaction behaviour.
“We have also witnessed a significant adoption of our digital banking services by customers as most of them continue to prioritize convenient banking over the need to visit any of our physical locations to access our products and services.
“The Bank prides itself in a forward-looking People Strategy where we proactively plan our workforce needs to fulfil our Business Strategy.
“We have continued to retrain and redeploy staff who are impacted by the closure of the Branches in Lagos and Abuja. This closure will not impact any staff in 2022.”
What you should know
Nairametrics had earlier reported that Standard Chartered Plc has concluded plans to close down at least half of its Nigerian branches, in a major move, as it navigates towards digital banking.
According to a report from Bloomberg, the Nigerian subsidiary of the London-listed bank has already shut down some of its offices in December and will eventually reduce its branches to only 13 in the country from about 25.