Position summary
Role: Office Manager
Business Unit: General
Location: Lagos
About Deloitte
Deloitte is the largest private professional services network in the world. Every day, approximately 263,900 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters.
Deloitte West Africa is a cluster of Deloitte offices that has joined together to provide seamless cross-border services to our clients in the region and to pass on the benefits of scale and access to resources that this organization can generate. Our West Africa practice serves multinationals, large national enterprises, small and medium-sized enterprises and the public sector across these regions: Nigeria and Ghana.
In Nigeria, Deloitte is one of the leading professional services organisations, specialising in providing Audit, Tax, Business Process Solutions, Consulting, Risk Advisory and Financial Advisory services. We serve clients in a variety of industries from financial services, to consumer business and industrial products, telecommunications, energy and resources, manufacturing and the public sector.
Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the work space and we aim to encourage work/life balance, supporting them in all aspects of their lives.
Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.
Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you will develop at Deloitte.
What Impact Will You Make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
Role Summary
The Office Manager has overall responsibility for driving the attainment of the Business Unit’s strategy and operational goals. The key expectations are set out below:
1. Driving strategy
- Plan the annual strategy retreat and work with the Business Unit Leadership to develop/review the short, medium and long term strategy
- Monitor strategy implementation across the Unit and report progress
- Organize periodic meetings to discuss progress report with responsibility owners
- Follow up on action plans with unit champions and provide timely updates to Manager & Partners
- Work with Client & Industries on go-to market strategies and coordinate marketing opportunities
- Weekly update of Smartnet/SAP platform with proposed, won and lost opportunities
- Gather intelligence and carry out periodic research on changes in the market place and impact on laid down strategies
- Perform other related duties as may be assigned or connected with any of the above tasks
2. Management reporting
- Prepare annual financial budget/forecast and provide budget owners with approved budget
- Ensure timely provision of periodic financial reports for decision making
- Monitor expenditure and spending, and ensure they are in line with budget
- Ensure weekly and accurate time reporting of employees
- Monitor collection and ensure agreed payment terms are complied with engagement team and clients weekly report on debtors collection, fee notes raised and fee note reconciliation
- Perform other related duties as may be assigned or connected with any of the above tasks
3. Administrative role
- Supervise the Executive Assistant and Administrative Officers in the Unit
- Ensure proper running of management meetings, take minutes of meetings and ensure action items are followed up and executed
- Develop and carry out an efficient documentation and filing system
- Organize and coordinate Unit programmes and events
- Produce and distribute correspondence memos, letters and forms and maintain clients contact database
- Oversee and administer the day-to-day activities of the office; develop procedures, and systems which ensure productive and efficient office operations
- Performs research and analysis on specific issues, as required, and independently prepare non-routine letters and/or reports, which may be highly sensitive and confidential in nature
- Oversee and facilitate resources management, administration procedures and documentation for the function.
- Perform other related duties as may be assigned or connected with any of the above tasks
How You Will Grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre. https://deloitte.zoomforth.com/du
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Our Purpose
Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. https://www2.deloitte.com/global/en/pages/about-deloitte/articles/impact-that-matters.html
Recruiter Tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.
Qualifications & Experience Required
- Must have graduated from a recognized University/Polytechnic in Nigeria or overseas with a minimum of second class lower/lower credit (or its equivalent) in Project Management, Secretariat Administration, Law or Social Sciences
- Have a minimum of 5 credits in WASSCE Ordinary Level/NECO subjects or accepted equivalent examination, including Mathematics and English Language in one sitting only
- Must be competent in the use of MS office applications (Outlook, Word, Excel and PowerPoint) and be social media savvy.
- Must possess basic accounting skills, excellent communication, presentation and project management skills with minimum of 5 years cognate experience
- Must have great team spirit and high personal impact
- Knowledge of SAP and/or similar applications will be an added advantage
Leadership / Behavioural Capabilities
- Living our Purpose – Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
- Influence – Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Performance drive – Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
- Strategic direction – Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
- Talent development – Develops high-performing people and teams through challenging and meaningful opportunities
- Competitive Edge – Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement
- Inspirational Leadership – Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others
Requisition code: 145212
