The Federal Inland Revenue Service has announced the introduction of “Self-Service Stations” in all the FIRS Tax Offices to enable efficient service delivery for its IT Tax solutions including the TaxPro Max.
This was disclosed in a statement by the FIRS on Thursday, February 10, 2021.
The Service added the self-service options will come with a designated officer to assist taxpayers.
What the FIRS is saying about the new service
The FIRS announced that the introduction of the Self Service Stations in all of the FIRS tax offices nationwide is to support taxpayers in utilizing the TaxPro Max solution.
To enhance voluntary tax compliance, the Stations will, among others, provide taxpayers with the opportunity to carry out the following services online while in the Tax Office:
- Filing tax returns
- Paying taxes
- Applying for and validating TCCs
- Generating receipts & credit notes
” To make it more convenient for the taxpayers, the self-service stations have designated officers readily available to assist taxpayers with any technical difficulty or concerns that may arise,” the Service added.
What you should know
- Recall Nairametrics reported last week that the Federal Inland Revenue Service (FIRS) disclosed that it generated the sum of N4.396 trillion in taxes from non-oil sector in 2021 compared to N2.507 trillion collected in 2017.
- According to the performance update, the nation recorded a consistent increase in tax collection from the non-oil sectors of the economy in 2021, peaking at 69% from 38% in 2017.
- FIRS boss, Muhammad Nami said, “This feat was made possible due to the adoption of the in-house built TaxPro Max Solution and other strategic reforms implemented by the Service.”
A good initiative, if only the designated staff will allow it function ultimately.
I think what FIRS needs now is end-to-end digitalization of its operations to enable taxpayers use their services from the comfort of their offices or homes as it is now obtainable in Corporate Affairs Commission (CAC).
Full digitalization will greatly enhance voluntary tax compliance. In fact, FIRS should go and understudy how CAC did it.
The entire staff of firs don’t want tax pro max to work because they will become irrelevant hence stop the corruption going on in firs… The WHT sample on Taxpro max is not working… Why would they close the window to migrate The unuitilized WHT credit to tax pro max be close? e.g I’m oweing someone money and the person failed to come pick his money that means he or she has forfeited the money…. Be ready to have so many litigation lined up for ur organization…. My credit report should be made accessable to me to offset my CIT…. Why should I come to beg for my money to be released