The Federal Competition and Consumer Protection Commission (FCCPC) urged for an increased structural approach to tackle critical issues in Nigeria’s power sector.
This was disclosed by the FCCPC Chief, Mr Babatunde Irukera, in an interview with the News Agency of Nigeria (NAN) in Abuja on Sunday, according to NAN.
The consumer protection boss advised that structural issues should include the implementation of the Nigerian Electricity Regulatory Commission (NERC) Billing Cap Order, as the electricity sector topped its 2021 consumer-related complaints chart.
What they are saying
FCCPC stated it has succeeded tremendously in resolving complaints, adding that the fact there are that many complaints on a daily basis, shows that a far more structural or industry-wide approach to resolving the problem of the industry must be adopted.
“We cannot resolve complaints as fast as the number of complaints that comes in.
“We have gone to Lagos, Benin, Port Harcourt to resolve 100s of complaints and we are not talking about the number of complaints that come to us routinely and we are resolving.
“We resolved more electricity complaints this year more than we have done in any year but that the problem still remains shows that there is something structural that needs to be fixed.
He stated that one of the longing issues includes the estimated billing, which he says the agency has no control over how quickly consumers can be metered but is advocating, insisting and engaging to ensure that happens.
Recall Nairametrics reported earlier that FCCPC said the electricity sector has again topped its 2021 consumer-related complaints chart just like it did in 2020.
I appreciate the effort of FCCP in resolving complain from consumers especially as it relates to estimated billing, hidden charges in prepaid meters after payment. I wish to commend you and pray that you double your efforts until these issues are resolved. Thanks