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Zenith Bank introduces automated voice banking service

Zenith Bank Plc has introduced an automated voice banking service, an IVR solution which enables customers to perform basic banking transactions by dialling a dedicated phone line.

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Zenith Bank GMD Ebenezer Onyeagwu, Central Bank of Nigeria, CBN's loan-to-deposit ratio policy, Nigerian Stock Exchange NSE stocks, Banks in Nigeria, Deposit Money Banks in Nigeria, Zenith Bank collaborates with fintechs, but insists it is not scared to compete with them, Zenith Bank sets withdrawal limit for customers, as dollar sells for N400, NIGERIA| ZENITH BANK: Revaluation gains support marginal profit growth

Zenith Bank Plc, Nigeria’s leading financial institution, has introduced an automated voice banking service, an Interactive Voice Response (IVR) solution which enables customers to perform basic banking transactions by dialling a dedicated phone line through their registered phone numbers and following the prompts.

By simply dialing +234 (1) 278 7000 from the phone number linked to their accounts and following the prompts, customers can pay DSTV/GOTV bills, restrict their accounts or block their cards, request account statement via email, view the last five transactions, transfer funds, buy airtime, and do lots more.

Speaking on the launch of the product, the Group Managing Director / Chief Executive Officer, Mr Ebenezer Onyeagwu said that the “Zenith automated voice banking service is designed to ensure a truly amazing experience that will offer convenience for our teeming customers.” The GMD added that the self-service product offers quick response to customers in addition to security entrenched by the multilayer authentication mechanism.

READ MORE: FCMB profit up 9.2% surges to N20 billion

He urged the bank’s customers to take advantage of this unique service particularly at this critical time when the physical interface with the Bank has been greatly impacted due to social distancing and the restriction of movement in some states of the federation due to the Coronavirus (COVID-19) pandemic.

Zenith Bank has clearly distinguished itself in the Nigerian financial services industry through superior service quality, unique customer experience and sound financial indices. The bank remains a clear leader in the digital space with several firsts in the deployment of innovative products, solutions and alternative channels that ensure convenience, speed and safety of transactions.

The bank’s commitment to world-class service standards has led to several product innovations over the last couple of months including the “Zenith Timeless Account”, which allows Nigerians aged 55 years and above Bank for free, the “Zenith Save4me”, a high-interest target savings account and “Dubai Visa Service” on the Zenith Internet Banking Platform, which allows convenient application and payment for visas to Dubai.

READ ALSO: Heritage Bank obtains PCI DSS version 3.2 re-certification

As a testament to its excellent performance, commitment to best-in-class service and recognition as one of the most innovative financial institutions in Nigeria, Zenith Bank was ranked as the Best Digital Bank in Nigeria 2019 by Agusto and Co. The bank was also voted as the Best Commercial Bank in Nigeria 2019 by the World Finance and emerged as Bank of the Year and Best Bank in Retail Banking at the 2019 BusinessDay Banks and Other Financial Institutions (BOFI) Awards.

Most recently, Zenith Bank was recognized as the Most Valuable Banking Brand in Nigeria, for the third consecutive year, in the Banker Magazine “Top 500 Banking Brands 2020” and the Bank of the Decade (People’s Choice) at the ThisDay Awards 2020.

NM Partners represent articles published in paid partnerships with corporate organisations. They include press releases, targeted content, and other forms of corporate communications on behalf of our Paid Partners.

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Cryptocurrency

The Bitcoin market you know today was built by people, not institutions

This dominant and decentralized currency has proven that people can be its driving force, as its users practically own the market.

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Bitcoin recently gained significant global attention, as the richest man in the world, Elon Musk, invested 1.5 billion USD in it. This asset, which was selling for under 1 USD just 11 years ago, has reached new highs in the market with a current price of over 40,000 USD—a phenomenal growth in a decade that no asset class in the market can match.

Some institutions and jurisdictions seem threatened by the existence of digital currencies, which is why the occasional objection about Bitcoin has surfaced on the Internet. Still, this dominant and decentralized currency has proven that people can be its driving force, as its users practically own the market.

A few years ago, when people were still skeptical and unconvinced about BTC and its potential, there were those in the industry driven by the ideology that this asset class could create a better global financial system. The reality is that transferring money and processing payments using the current financial system comes with some setbacks.

In one way or another, monetary transactions using traditional payment systems can be laborious and limited, especially to those who have no access to banks and other financial services. This motivated Ray Youssef and Artur Schaback to create a platform that can reach billions of people worldwide.

They explored Bitcoin and discovered opportunities to provide people access to a new financial market. This discovery and enthusiasm led to the creation of Paxful.com, a peer-to-peer trading platform that enables people to buy and sell crypto with anyone, anywhere, at any time.

Currently, Paxful offers over 350 ways to buy and sell Bitcoin and other digital currencies, making it easy for anyone to acquire fractions of BTC and join in on the 900 billion dollar market. Ultimately, Bitcoin has the potential to help people support various financial limitations by allowing them to:

  • Pay for goods and services
  • Donate to charitable organizations
  • Build and grow a business
  • Protect the value of their wealth
  • Send money faster at a cheaper rate

Apart from providing financial opportunities through the platform, Paxful also uses BTC to uphold quality life and education through the Built With Bitcoin initiative. Every crypto donation goes towards the construction of schools in emerging markets to empower people through learning to live a better life.

The platform has and continues to financially enable millions of people around the world through digital currencies. It’s never too late to start—join the growing Bitcoin community today and be a part of the global people-powered market.

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MyManilla – Driving the future of financial technology in Africa

The purpose of MyManilla is to create a platform that eases access to financial services for everyone; especially those in the informal financial sector.

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MyManilla is a digital financial platform driven by modern technology to eliminate all forms of barriers faced by users while trying to access financial services. MyManilla is a product of Manilla Digital Application Ltd; a tech company based in Abuja, Nigeria.

The purpose of MyManilla is to create a platform that eases access to financial services for everyone; especially those in the informal financial sector. With this, petty traders, civil servants, students, artisans, cooperative societies, trade unions, and other income earners can have unhindered access to necessary financial services.

According to a PwC fintech and banking report done in 2020, the Nigerian fintech industry investments over the past eight years stood at $204 million. Nigerian fintech secured $103.4 million in funding by end of the year 2018. This represented more than half (58%) of the total start-up funding in the same period under review.

This goes on to show that the nature of financial services is fast-changing, and with time, access to these services will completely become virtual. MyManilla is at the forefront of these advancements with cutting edge technology aimed at eliminating all forms of stress associated with accessing financial services.

MyManilla provides uncommon benefits compared to using the conventional financial institutions.  Some of these benefits include – easy and seamless account opening, zero hidden charges, bills payment, automated savings, insurance and a lot more. “We are very keen on making life easy for our customers and consumers and we are making sure that this will provide them with the ease they need for accessing financial services to cater for their daily needs” – ‘Goke Alade Olateju, Co-Founder/CEO, MyManilla.

Manilla Digital believes that MyManilla is the future of financial technology as we have created an All-In-One digital financial platform that focuses on driving inclusiveness, financial literacy, support for cooperative communities and automation of their processes, low-interest loans, secured pension schemes amongst other features. We are delivering the future of finance today; “No queues, just clicks”.

Consequently, Manilla Digital recently signed an agreement with Federal Civil Service Staff Multipurpose Cooperative Union which has over 150 cooperatives and in excess of over 100,000 individual members. This agreement is aimed at making savings, loans, bills payment and other financial services easily accessible for these cooperatives and their members.

According to Maimuna Sabo Abubakar, the Co-Founder/ Chief Growth Officer, agreements and collaborations like this, would further close the financial gap in Nigeria especially within the northern region of the country. She expressed confidence that within a few years, there will be significant growth in financial literacy within this region which will result in an upward progression of people living below the poverty level.

In these days where financial activities are heavily scrutinized and with an increasing level of distrust among consumers, we have created a very transparent process to help you keep your money, guide you on where to invest it, and help you prepare for a financially secured future. You don’t have to worry about how to invest because we will constantly present you with safe investment opportunities and guide you every step of the way.

The MyManilla website and application launched earlier in March 2021 and is now accessible to people of all age brackets, works of life and social class. The beta version of the application has been released and made available first to Android users on Play Store, while the iOS version will be released very soon.

MyManilla is set to change, forever, the way Africa and Africans see and access financial services. It is set to be Africa’s foremost all-in-one digital financial platform, driven by technology to ease access to financial services for the common man, in other to help them cater for their daily needs.

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Follow us on our social media platforms @mymanillang, or send an email to [email protected] for further enquiries.

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