A Bolt customer recently cried out on social media after one of the companies drivers overbilled her the sum of N12,200 for a trip that was supposed to cost N800.
The customer took to her Twitter page to narrate how she took a Bolt cab from Obanikoro to Gbagada which was estimated at between N700-N800 on the Bolt app. It was also a card trip.
What really happened? According to the aggrieved customer, after her ride from Obanikoro to Gbagada, she was prompted by Bolt that her card details can’t sort out her bill due to lack of funds.
She said she became worried because she noticed that the estimated price (which was supposed to be N800) had now increased to N12,200. How could this have possibly happened for a journey of such a distance?
Apparently, the Bolt driver that drove her had left his meter running after her trip ended. Interestingly, he drove all the way from Gbagada where he dropped her off, to Sango-Ota in Ogun State. All the while, the meter was on. This is how the bill piled up.
I got into @Boltapp_ng (Taxify) ride from Nepa Office Obanikoro yesterday. Estimate to Gbagada was ₦700-900.
This morning Bolt's been prompting me that my card can't settle the trip- why? the bill is ₦12,200.The driver left the meter running & drove to Ota. I've emailed. pic.twitter.com/2OjRNhq3ga
— Obii 🖤 x (@ObiiOutLoud) June 11, 2019
The Driver’s Reaction: The lady added that when she called the said driver, he responded that maybe it was twin brother that must have used his car for the trip. He then hung up.
I called the driver and he said, maybe it's his second that took me. 🙄 And hung up.
— Obii 🖤 x (@ObiiOutLoud) June 11, 2019
Bolt’s Response: The passenger went further to state that she emailed the company and they responded that the driver partner had technical issues ending the trip at her drop off location. This is why the meter was left running until the Bolt technical team terminated it from their system.
So Bolt has finally responded to my multiple complaints.
🔩"It appears the driver partner had technical issues ending the trip at your drop off location and the trip continued reading until it was terminated by the system."🔩
— Obii 🖤 x (@ObiiOutLoud) June 12, 2019
What’s next? Many of the customer’s followers had reacted to her Twitter post, asking if the extra fee will be waved off from the customer as it clearly was not her fault that her trip incurred extra charges.
Many also questioned if Bolt will allow its customers to be ripped off of such an amount because of their technical fault or would they resolve it at their end and proffer solutions to their aggrieved customers who have been victims of similar “technical glitches”.
Technical abi? As long as they refund the remaining extra money they took, we are fine. Pele.
— Adedayo Adeniyi (@Daydah) June 12, 2019
Nairametrics made attempt to contact Bolt for further clarification on this issue. However, all efforts to establish contact proved abortive.
