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Home Companies Company News

Konga compliance debuts to boost standards

NM Partners by NM Partners
July 8, 2018
in Company News, Corporate Updates
Konga compliance debuts to boost standards
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In its bid to uplift ethical standards in the African e-commerce space and raise the bar in customer satisfaction, e-commerce giants Konga has pioneered the launch of Konga Compliance – compliance@konga.com –  a feedback/compliance mechanism through which customers can directly reach out to the Chairman of the Board and executive management at Konga on issues affecting various aspects of its business relationship with the consumer.

Konga Compliance, which will also incorporate a dedicated phone line for calls/SMS, is set to go live immediately.

Feelers from within the company indicate that feedback, complaints or enquiries generated on the email platform – compliance@konga.com  will be monitored directly by the Chairman and other management executives for immediate resolution.

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As such, the platform will present a useful mechanism for customers to report errant drivers and delivery men who over-speed or flout traffic rules in the course of duty, wrong or improperly delivered items, product quality concerns, instances of poor customer service online or at any Konga retail store, collection centre or touch-point, late deliveries, pass comments/suggestions on new product lines/innovations or likely improvements they would like to see and other issues affecting stipulated service level agreements or areas of compliance.

Bearing in mind the need to lay a framework for its game-changing ideas and innovations for the e-commerce market, the new management at Konga has decided to institute a high level of ethical standards and compliance within the company which will not only boost user experience and satisfaction, but help create a closer bond between the company and its ever-increasing customer base.

Konga, widely renowned for genuine products and swift delivery, is keen to revolutionize the e-commerce space in Nigeria and beyond – a factor that has seen the new management of the company work round the clock behind the scenes to put in the requisite structures and infrastructure needed to elevate standards in the sector.

According to sources within the organization, these initiatives which are set to be unveiled from early August will see the new Konga, which emerged after the merger with Yudala in May 2018, leverage its composite structure and fusion of online and offline to ensure an unprecedented level of world class customer experience, improved standards and growth in the Nigerian and African e-commerce ecosystem.

A business model that is hard to replicate in view of its considerable human and material resources requirements, Konga’s bold fusion of online and offline is one that has set it apart and contributed to its widespread and growing reputation as a trusted name for genuine products, secure payment options and unmatched speedy delivery timelines.


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Tags: E-commerceKongaKonga Compliance
NM Partners

NM Partners

"NM Partners" encompasses a diverse range of articles and content published on behalf of various organizations, including corporate entities, government and non-governmental institutions, academic bodies, and key stakeholders in the economic sphere. This content spectrum covers press releases, formal announcements, specialized content, product promotions, and a variety of corporate communications tailored to engage our readership. Notably, a portion of these articles are sponsored content. At Nairametrics, while we provide a platform for these diverse voices, it is important to clarify that our relationship with the content under "NM Partners" does not imply endorsement or affiliation. The responsibility for the content accuracy and viewpoints expressed rests solely with the respective contributors. Nairametrics maintains a firm commitment to editorial independence and integrity. Consequently, we do not assume responsibility for any of the content published under "NM Partners." For any inquiries, comments, or feedback regarding the content featured in this section, we encourage open communication and can be reached at info@nairametrics.com. Additionally, we invite our readers and contributors to familiarize themselves with our Paid Post Guidelines, which outline the standards and processes governing paid content on our platform.

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