• Login
  • Register
Nairametrics
  • Home
  • Exclusives
    • Financial Analysis
    • Corporate Stories
    • Interviews
    • Investigations
    • Metrics
    • Economy
    • Nairalytics
  • Markets
    • Currencies
    • Cryptos
    • Commodities
    • Equities
      • Company Results
      • Dividends
      • Stock Market
    • Fixed Income
    • Market Views
    • Securities
  • Sectors
    • Agriculture
    • Aviation
    • Company News
    • Consumer Goods
    • Corporate Updates
    • Corporate deals
    • Corporate Press Releases
    • Energy
    • Entertainment
    • Financial Services
    • Health
    • Hospitality & Travel
    • Manufacturing
    • Real Estate and Construction
    • Renewables & Sustainability
    • Tech News
  • Business News
    • Budget
    • Public Debt
    • Funds Management
    • Tax
  • Financial Literacy
    • Career tips
    • Personal Finance
  • Lifestyle
    • Billionaire Watch
    • Profiles
  • Opinions
    • Blurb
    • Op-Eds
    • Research Analysis
  • Recapitalization
    • Access Holdings Offer
    • Fidelity Bank Offer
    • GTCO Offer
    • Zenith Bank Offer
  • Home
  • Exclusives
    • Financial Analysis
    • Corporate Stories
    • Interviews
    • Investigations
    • Metrics
    • Economy
    • Nairalytics
  • Markets
    • Currencies
    • Cryptos
    • Commodities
    • Equities
      • Company Results
      • Dividends
      • Stock Market
    • Fixed Income
    • Market Views
    • Securities
  • Sectors
    • Agriculture
    • Aviation
    • Company News
    • Consumer Goods
    • Corporate Updates
    • Corporate deals
    • Corporate Press Releases
    • Energy
    • Entertainment
    • Financial Services
    • Health
    • Hospitality & Travel
    • Manufacturing
    • Real Estate and Construction
    • Renewables & Sustainability
    • Tech News
  • Business News
    • Budget
    • Public Debt
    • Funds Management
    • Tax
  • Financial Literacy
    • Career tips
    • Personal Finance
  • Lifestyle
    • Billionaire Watch
    • Profiles
  • Opinions
    • Blurb
    • Op-Eds
    • Research Analysis
  • Recapitalization
    • Access Holdings Offer
    • Fidelity Bank Offer
    • GTCO Offer
    • Zenith Bank Offer
Nairametrics
No Result
View All Result
Home Financial Literacy Small Business

COVID-19: How your business can provide superior customer service despite lockdown

Raheem Adebayo by Raheem Adebayo
April 13, 2020
in Small Business
COVID-19
Share on FacebookShare on TwitterShare on Linkedin

No one could have predicted that within a couple of months we would all be in the grips of a worldwide pandemic due to Covid-19 pandemic. The impact of the virus on businesses is real. It will hit some businesses harder than others, but everyone needs to take some actions to mitigate the impact on their products and services, and indeed their cash flow. Your customers may be on self-quarantine, but that does not mean you cannot stay connected and continue providing excellent service.

Stay calm

If your business is impacted, try and stay calm and logical, then work out a strategy to see you through this difficult period. You will want to throw yourself at your business but it is just as important to take care of your own physical and mental health as well as that of your staff. Involve others to see what they suggest can be done to support the business.

Here are a few smart strategies for brick-and-mortar businesses looking to keep their audience engaged and in the loop, even if they are self-quarantined or avoiding public places.

RelatedStories

New COVID-19 Variant XEC not in Nigeria – FG 

New COVID-19 Variant XEC not in Nigeria – FG 

December 7, 2024
PDP calls for investigation into alleged fraud in Kebbi’s NG-Cares disbursement

PDP calls for investigation into alleged fraud in Kebbi’s NG-Cares disbursement

September 10, 2024

Let customers know what you are doing to prevent the spread of COVID-19

Send an email to your customers to assure them that you are doing everything you can to protect their health and that of your employees. Share any increased cleaning, disinfecting and hygiene protocols you and your employees are following, and let them know that you are enforcing social-distancing among all employees and how they too can do the same.

(READ MORE: Coronavirus outbreak to impact tourism across Africa)

Timescales

No one really knows how long the pandemic will be with us. Therefore, it will be important to consider the impact on your business over the following period of time:

  • 1 week
  • 1 month
  • 3 months
  • 1-3 years

Startups groan losses due to COVID-19, may shutdown in months, COVID-19: Twelve new cases, total figure rises to 151, COVID-19: What businesses must do to mitigate crisis

Each time frame will most definitely require a differing response from you and your business. Start thinking and get planning properly in order to tackle this.

Increase your social media presence

These days, your customers are likely checking in much more frequently on social media to get the latest updates on the virus. Whether you’re posting about the virus specifically or trying to offer light, positive content that will help take people’s minds off the panic, it can be helpful to increase your posting frequency to ensure you are showing up in their news feeds.

Focus on serving your customers through digital channels

If your business already has an e-commerce component, remind customers that they can still shop for their favourite items on your website. It might even help to offer a coupon or discount to encourage online shopping while your customers are staying home anyway.

You may already offer phone and email support to your customers, but now is the time to increase your customer service capabilities and ensure your patrons can reach you—no matter where they are. Social media is a good place to start, as you can offer the option to chat via Facebook Messenger, WhatsApp, and other instant messaging platforms. You can also offer video conferencing options through Skype or Zoom, so your customers can get that “face-to-face” feel without actually being there in-person.

Maintain and improve your customer relationships

Don’t despair about the current craziness in the world. Consider this an opportunity to grow your business with your current customers. Here are some tips on how to achieve this:

  • Deliver relevant, timely content that solves customers’ immediate and long-term challenges.
  • Make it easy for customers to connect with you: Put an inbound customer service number in place; set up virtual meetings with an online scheduling app; prioritize online chatting with customers, and develop easy, time-saving online FAQs for customers.
  • Deepen the customer relationship by offering more products and services
  • Engage in your customers’ channels of preference (if they are reaching out through social media, respond to them through social media if their channel preference is email, respect and use that channel)
  • Be responsive to all customers, regardless of the channel they choose (because they need to feel valued and trust you to deliver on your promise)

Follow us for Breaking News and Market Intelligence.
Tags: CoronavirusCovid-19customer serviceLockdownSMEs
Raheem Adebayo

Raheem Adebayo

Related Posts

New COVID-19 Variant XEC not in Nigeria – FG 
Health

New COVID-19 Variant XEC not in Nigeria – FG 

December 7, 2024
PDP calls for investigation into alleged fraud in Kebbi’s NG-Cares disbursement
Business News

PDP calls for investigation into alleged fraud in Kebbi’s NG-Cares disbursement

September 10, 2024
Oyo state government
Business News

FG never gave N570 billion to 36 States – Seyi Makinde counters President Tinubu  

August 9, 2024
President Bola Tinubu,
Economy

FG asks World Bank to cancel $41.62 million balance of COVID-19 loan 

July 4, 2024
COVID-19, currency redesign, fuel subsidy removal are key drivers of food inflation in Nigeria – Ibrahim Maigari 
Economy

COVID-19, currency redesign, fuel subsidy removal are key drivers of food inflation in Nigeria – Ibrahim Maigari 

June 23, 2024
SERAP
Legal & Regulations

CBN vs SERAP: Court rules NGOs “cannot call itself pressure group”

May 28, 2024
Next Post
OPEC+ DEAL: How much Nigeria will contribute to the oil cuts

OPEC+ DEAL: How much Nigeria will contribute to the oil cuts

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Emple
nlng

first bank
Zenth Bank








DUNS

Recent News

  • Seplat Energy trains 50 editors, correspondents on media entrepreneurship in Lagos 
  • World Bank approves extra $65 million loan for Nigeria’s SPESSE project 
  • Nigerian Oil falls below $70 a barrel amid faded supply disruption  

Follow us on social media:

Recent News

Seplat Energy trains 50 editors, correspondents on media entrepreneurship in Lagos 

Seplat Energy trains 50 editors, correspondents on media entrepreneurship in Lagos 

July 1, 2025
World Bank, Tanzania

World Bank approves extra $65 million loan for Nigeria’s SPESSE project 

July 1, 2025
  • iOS App
  • Android App
  • Contact Us
  • Home
  • Markets
  • Sectors
  • Economy
  • Business News
  • Financial Literacy
  • Disclaimer
  • Ads Disclaimer
  • Copyright Infringement

© 2025 Nairametrics

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
Social Media Auto Publish Powered By : XYZScripts.com
No Result
View All Result
  • Home
  • Exclusives
    • Financial Analysis
    • Corporate Stories
    • Interviews
    • Investigations
    • Metrics
    • Economy
    • Nairalytics
  • Markets
    • Currencies
    • Cryptos
    • Commodities
    • Equities
      • Company Results
      • Dividends
      • Stock Market
    • Fixed Income
    • Market Views
    • Securities
  • Sectors
    • Agriculture
    • Aviation
    • Company News
    • Consumer Goods
    • Corporate Updates
    • Corporate deals
    • Corporate Press Releases
    • Energy
    • Entertainment
    • Financial Services
    • Health
    • Hospitality & Travel
    • Manufacturing
    • Real Estate and Construction
    • Renewables & Sustainability
    • Tech News
  • Business News
    • Budget
    • Public Debt
    • Funds Management
    • Tax
  • Financial Literacy
    • Career tips
    • Personal Finance
  • Lifestyle
    • Billionaire Watch
    • Profiles
  • Opinions
    • Blurb
    • Op-Eds
    • Research Analysis
  • Recapitalization
    • Access Holdings Offer
    • Fidelity Bank Offer
    • GTCO Offer
    • Zenith Bank Offer
  • Login
  • Sign Up

© 2025 Nairametrics