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FCMB Wins Excellence Award in Customer Experience as Adam Nuru Emerges CEO of the Year

FCMB Limited’s giant strides and impressive performance in service delivery and customer satisfaction in the Nigerian banking industry, have again been recognised.

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FCMB Wins Excellence Award in Customer Experience as Adam Nuru Emerges CEO of the Year

FCMB Limited’s giant strides and impressive performance in service delivery and customer satisfaction in the Nigerian banking industry, have again been recognised.The latest is the conferment of the prestigious award of, ‘‘Excellence in Customer Experience Enhancement’’, on the Bank at the Finnovex West Africa Awards, held on October 22, 2019 in Lagos. In addition, the Managing Director of the Bank, Mr. Adam Nuru, emerged as the CEO of the year. They were elected to the positions after a survey conducted by the organisers of the award which involved Banks’ customers.

The event, co-located with Finnovex West Africa and organised under the patronage of the Central Bank of Nigeria (CBN), provided a platform for industry-shaping discussions with experts, thought leaders and innovators across the financial services community worldwide. The 2-day conference focused on global trends, disruptions and how market players can determine opportunities and respond to the threats. The gathering also provided an opportunity for financial experts to share knowledge on big and pressing issues, ranging from Financial Technology (FinTech) disruptions to financial inclusion, blockchain and regtech.

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According to the organisers, the conferment of the ‘‘Excellence in Customer Experience Enhancement’’ on FCMB, is in recognition of its outstanding achievements, consistent demonstration of customer service excellence and convenience as well as robust technology.

Moreover, FCMB was recognised for promoting financial inclusion through the deployment of digital banking solutions and other offerings that align with the lifestyles of various segments of the society.

Finnovex West Africa added that, ‘’FCMB pioneered deployment of Over-The-Counter transactions (OTC) using biometrics on Point of Sales (PoS) for both inter and intra-bank transfers and withdrawals; the first in deploying OTC transactions on PoS through card and biometrics means and the first to release a wallet account in the industry’’.

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Among the offerings of the Bank in the digital banking space are, the FCMB *329# USSD code, enhanced FCMBMobile, artificial intelligence chatbot, named Temi, among other digital platforms that have continued to make waves and redefine financial services.

On the award of CEO of the Year to the Managing Director of FCMB, Mr. Nuru, the Finnovex West Africa conference organisers said, ‘’Nuru has implemented and understood the tech space and spearheaded the digital transformation in the Bank. Both awareness and return on investments have continued to trend positively driven by his leadership in conjunction with the dynamic vision of the Group’s Board of Directors’’.

Speaking on the ‘‘Excellence in Customer Experience Enhancement’’ award during the presentation at the conference, the Divisional Head, Service Management & Technology of FCMB, Mr. Oluwakayode Adigun, said it is another confirmation of the Bank’s unequalled commitment in offering cutting-edge and exceptional services as a forward-looking institution built on the culture of excellence.

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According to him, “this award reflects the quality of services we offer at FCMB. It is another validation of our strategic focus to consistently enhance customer experience. This shows that the various transformation initiatives we have deployed across our platforms to meet the needs of our customers are yielding the desired results and appreciated by not just customers, but other stakeholders. This will inspire us to get better.”

Mr. Adigun assured FCMB will continue to raise the bar and sustain the tempo by going the extra mile to provide simple, helpful and reliable banking services driven by a team of highly professional staff, robust technology and best practices.

FCMB, as an inclusive lender, has continued to dictate the pace and expand its channels. The Bank is known for providing one of the fastest, secure, convenient and seamless alternate channel banking platforms cutting across Automated Teller Machines (ATMs), Point of Sales (PoS), mobile, internet banking, among others. In 2018, FCMB was rated as the 3rd most customer-focused Bank by KPMG, a leading international consulting firm, in the Banking Industry Customer Satisfaction Survey (BICSS), among other national and international recognitions and awards.

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For more information about FCMB, please visit www.fcmb.com.

See pictures from the awards ceremony below:

FCMB Wins Excellence Award in Customer Experience as Adam Nuru Emerges CEO of the Year

FCMB Wins Excellence Award in Customer Experience as Adam Nuru Emerges CEO of the Year

FCMB Wins Excellence Award in Customer Experience as Adam Nuru Emerges CEO of the Year

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Patricia

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Appointments

PwC admits 8 Nigerians, 16 others as partners across Africa 

PwC has about 400 partners and over 9,000 people spread across 34 countries in Africa.  

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PricewaterhouseCoopers (PwC) has admitted 24 professionals in Africa, including 8 Nigerians, into the firm’s partnership.

Akinyemi Akingbade, Chioma Obaro, Yinka Yusuf, Wura Olowofoyeku, Tosin Labeodan, and Rukaiya El-Rufai were all admitted into the firm’s Assurance practice, while Kunle Amida and Olusola Adewale were appointed into Advisory.

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From South Africa, nine partners were also admitted; Lumko Sihiya, Mary-Jane Mberi, Nitassha Somai, Erik Booysen, Dale Stonebridge, and David Hill, into Assurance.

Kerin Wood and Gavin Johnston have admitted partners into Advisory, and Michael Butler into the Tax and Regulatory Services.

In Zambia, the partners admitted include George Chitwa, Tax, and Martin Bamukunde in Assurance.

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Andre Burger was admitted Partner, Assurance in Namibia; Mwangi Karanja, Partner Assurance in Kenya; and Icho Molebatsi, Partner Assurance, in Botswana.

Two partners were admitted in Ghana, Richard Ansong in Assurance; and Kingsford Arthur in Advisory.

READ MORE: Dual citizenship firm opens office in Nigeria for millionaires, charges over $1 million

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About PwC

PricewaterhouseCoopers is a multinational professional services network of firms headquartered in London, United Kingdom, operating as partnerships in several countries under the PwC brand.

PwC has about 400 partners and over 9,000 people spread across 34 countries in Africa.

 

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Hospitality & Travel

Arik Air to resume flights on July 8 as FG lifts ban on air travel

Capt. Roy Ilegbodu announced that Arik Air airline would operate 3 flights from Lagos and Abuja in phase 1 of the re-opening.

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COVID-19: Arik Air suspends flights to West Coast, COVID-19: Arik Air. Aero, Dana, others suspend flight operations, Arik Air to resume flights on July 8 as FG lifts ban on air travel

Following the announcement by the Aviation Ministry that the Lagos and Abuja airports will reopen on the 8th of July, Arik Air announced on Sunday that its domestic flights will resume from July 8.

Chief Executive Officer, Capt. Roy Ilegbodu, announced in a statement that the airline would operate 3 flights from Lagos and Abuja in phase 1 of the re-opening. He also announced that flights to Port Harcourt will begin on July 11 when the airport reopens. Some part of his statement read:

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“We are ready to fly our esteemed customers again. All preparations have been made to make flying in this extraordinary period in the world safe and pleasurable.

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“The airline has put various measures in place, in line with COVID-19 health protocols, as recommended by the World Health Organisation (WHO), International Civil Aviation Organisation (ICAO) and the Federal Government of Nigeria.

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“Passengers have been assured of their safety and wellbeing at every stage of their flight.

“Arik has worked actively with aviation agencies for an effective re-start of the industry and also ensure that agreed health measures are effectively implemented.”

READ MORE: FAAN bans non-travelling passengers from airport as flight operations resume

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The CEO then advised that passengers come properly kitted with face masks during the flights.

Arik Air suspended operations on March 27 after the Federal Government closed the airports to contain the spread of COVID-19 in Nigeria.

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Companies

NSITF board to investigate suspended MD and others over financial misconduct

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NSITF, FG moves to scrap hazard allowances earned by State Governors

The board of directors of the Nigerian Social Insurance Trust Fund (NSITF) has revealed that it will investigate the activities of the suspended Managing Director, 3 Executive Directors, and 8 other senior management staff over financial breaches and gross misconduct.

This was disclosed by the Chairman of the board of NSITF, Mr. Austin Enajemo-Isire, in a statement in Enugu on Sunday July 5, 2020.

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Enajemo-Isire said that the Managing Director and other top management staff of the organization would have the opportunity to clear themselves of any wrongdoing with the probe panel which was being set up.

READ MORE: Ecobank appoints Aissatou Djiba Diallo to oversee its fintech initiatives 

While reacting to claims that the suspension did not follow due process as President Muhammadu Buhari did not approve it, Enajemo-Isire said that the approval for the suspension of the affected staff had been conveyed to the Labour Minister in a correspondence referenced SGF. 47/511/T/99 of June 30, 2020.

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According to the Chairman, “The minister has conveyed this approval and directives to me for necessary action in terms of setting up a board-driven investigative panel.

READ MORE: Nigeria’s debt rises to $79.5 billion, as debt to revenue ratio worsens

“This is to give the affected officers the opportunity to clear themselves of the financial and procurement breaches and acts of gross misconduct and other infractions that gave rise to their prima facie indictment.

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“It is in this light that I have decided to call a virtual meeting of the management board on Tuesday, July 7, 2020, to consider the modalities for our action.”

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He, therefore, appealed to staffers of NSITF and their social partners to keep calm and exercise restraint.

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A few days ago, Nairametrics reported the suspension of the Managing Director and some senior management staff over corruption allegations. However, the management in its reaction debunked that claim and said that the President did not approve their suspension but that rather, it was the sole decision of the Labour Minister, Chris Ngige, who they said was overreaching himself.

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