The Group Managing Director and Chief Executive Officer of United Bank for Africa Plc (UBA), Kennedy Uzoka, has addressed the controversy generated by bank charges for ATM (Automated Teller Machine) transactions.
While explaining the reason Nigerian banks charge customers for ATM transactions, Uzoka said the charge is necessary due to the cost of owning these ATMs in Nigeria.
He made the statement during an interview with Nairametrics on the sideline of the UBA Annual General Meeting which held at the Eko Hotels & Suites in Victoria Island, Lagos State.
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According to Uzoka, the absence of ATM manufacturing firms in Nigeria (and Africa at large) makes the cost of purchasing the product to be on the high side. He also noted that the lack of stable electricity in the country negatively impacts the cost of running the ATMs.
He explained that such charges are not experienced in foreign countries because the process of ordering for ATMs is easy. Moreover, foreign banks do not depend on alternative power supply to run their ATMs.
“The ATM business in Nigeria requires a lot of reviews. You know, those who say that you withdraw the charges need to understand that we are in a peculiar environment.
“We all go abroad, UBA operates in London for instance and wants to put an ATM, we just tell the ATM provider, get a space, you put the ATM, everything is there.
“In Nigeria, you buy an ATM, you pay import duties to bring it because they come from abroad, we don’t manufacture ATM in Africa. Three, you have to put power, sometimes, you have two generators, inverters, these all cost money.
“But we in the industry believe we need to serve our customers, so ATM is not a profitable business for us, but we believe at some point, it will be reconsidered.”
Uzoka, however, said the removal of ATM charges won’t affect the bottom line of UBA. According to him, the deployment of ATM across UBA branches is for customers to experience fast and better service.
“If you remove the little charge (because today you can do three transactions without being charge), I don’t think that will affect our bottom line. Because, we in UBA see ATM as a channel to make our customers happy. So whatever will make our customers happy will make them patronise us more.”
UBA’s Profit Before Tax (PBT) hit NGN106.76 billion while the Profit After Tax (PAT) settled at NGN78.60 billion for the financial year ended December 2018.
This is nonsense talk coming from the MD of a tier 1 Bank. The ATM charges is simply irresponsible and an attempt to justify the inefficiency of the system.
These excuses are not tenable and hold no ground. ATMs are part of the banks’ infrastructure bcos they own it as their property, so why passed the cost perpetually to the customers and you claim you re making your customers happy despite d huge after tax profits d banks make annually. The ATM charges and many other bank charges are exploitative in Nigeria and most are ways of milking d ignorant customers! #Rubbish and #Nonsense!
Much as we will like to disagree, we cannot dispute the fact that the cost of doing business in Nigeria is high. Network infrastructure, maintenance, diesel cost, staff wages…. We need the banks,life will be horrendous without them. What we should fight for is to ensure we get value for money.
So this is the reason, it’s so senseless, if we have to pay for cost of maintaining your infrastructure. I mean they can as well charge us for their rent or cost of construction of the banks. What rubbish!!!!