Samsung Galaxy Fold screen malfunction, Samsung launch Galaxy Fold, Foldable phones
The broken and blank Samsung Galaxy Fold.... Credit: Mark Gurman of Bloomberg

Dear future owners of Galaxy Fold (the foldable phone manufactured by Samsung), there is one thing you need to know before you purchase the new innovation in the smartphone world.

As discovered by Bloomberg‘s Mark Gurman, the screen of the N712,000 smartphone can break without the phone falling to the ground/floor.

This may sound shocking or even unbelievable, but it’s true according to Mark Gurman’s account. He is among the first media reviewers to appraise the product. Only a handful of the Galaxy Fold was delivered to selected media persons for review.

How the phone broke without falling: Gurman explained that had removed a plastic protective layer, thinking it was one of those removable layers (film or screensaver) that comes with most smartphones. This action caused a tear at the edge of the Galaxy Fold, and that’s how the problem started.

Nairametrics had earlier written about the introduction of foldable or bendable phones into the smartphone market, with warnings about Samsung phone screen which customers often complain about.

Phone repair shops will often say that “Samsung is a screen seller”. With the latest discovery about Galaxy Fold, it seems the culture continues.

The screen still tears without removing film

According to Gurman, other reviewers such as CNBC‘s Steve Kovach and The Verge‘s Dieter Bohn, didn’t have to remove the film on their phones before they experienced the same screen malfunction caused by the tear on the hinge.

Deal book 300 x 250
Deal book 300 x 250

Aside from removing the layer, tapping the screen with the tip of your finger could have a long-lasting effect on the screen as Mark Gurman detected while testing the Galaxy Fold.

Now before you criticise the reviewers for not going through phone instruction prior to use, note that no such instruction was provided until a day later through mail. Also, the public wasn’t warned about this during the public presentation of the product.

Samsung response to the latest development

Samsung responded in a desperate bid to douse the situation, vowing to look into the matter. Note that Gurman had quoted Samsung as saying that the layer he removed is a protective layer meant to protect the screen from unintended scratches.

Despite this glitch, Samsung still intends to launch the Samsung Galaxy Fold on April 26, 2019.

However the case, it should be noted that the front screen still works despite any damage to the spread-sheet screen.



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