The London Stock Exchange Group (LSEG) recently unveiled its report of 360 companies that would supposedly inspire Africa in 2019, and Swift Networks Limited is one of them. But customers of the internet service provider may not be flattered by the news.
The report — Companies to Inspire Africa 2019 — was compiled after a painstaking survey process which saw a total of 5,000 nominated companies whittled down to 360.
According to the LSEG, the yardsticks used for choosing the successful companies include considerations for innovation, growth and transparency. The other 359 companies were selected from across thirty-two countries in Africa.
Meanwhile, the Chief Executive Officer of Swift Network Limited, Mr Charles Anudu, has reacted to the recognition by the London Stock Exchange Group.
On behalf of the company, Mr Anudu thanked everyone who has partnered with them towards positioning Swift Network Limited for success in the market.
Speaking further, the company’s CEO noted that last year (2018) was a good one for them despite the fact that Nigeria was just coming out of a recession.
He also spoke about the new market segements the company recently launched, in its bid to offer better internet services to its customers.
However, in spite of the new accolade bestowed on the company as well as its promise of better internet services, the company’s customers still have a lot to complain about.
The displeasure expressed over Swift Network Limited range from poor service delivery, to the high cost of subscribing to the company’s services.
As a matter of fact, the company’s Twitter handle is filled with complaints by dissatisfied customers. Not too long ago, a customer identified as Thomas Ukomori, lamented that not only is the network poor, he is being wrongfully charged for using it.
there is no way on earth i could be consuming 12.5 gb, 8.9gb 6gb in a day.its obvious something is wrong somewhere. pls i am running out of business as a result of these obnoxious charges. pls whatever you people are doing thats consuming my data, please stop it, thanks 55081
— thomas ukomori (@ThomasUkomori) February 7, 2019
your network service here is epileptic. its being off and on. pls stabilise it, thanks 55081
— thomas ukomori (@ThomasUkomori) January 31, 2019
Other customers believe the company’s management team is one of the things wrong with it. For this reason, Mr Afolabi is no longer a fan.
This year alone, I have referred more than 20 people who have subscribed to swift cause its a win-win situation. Unfortunately, your brainless management stopped it, making it a win-loss case. Well, I don't have any reason to promote you again. Simple!
— John Afolabi (@realjohnafolabi) December 27, 2018
Poor customer service is yet another problem customers have with the company. For Mr Eruonavwe, this is not good for business. The company should fix it.
@SWIFT4Glte I have tried over and over to reach your customer care Centre through email and WhatsApp to make a request yet no response from your team. This is not good for business at all. Is this a norm with you guys or something else? Here is my email firstname.lastname@example.org
— Jeffrey Eruanovwe- (@jeffogem) December 28, 2018