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FirstBank Chat Banking, most secured WhatsApp banking channel in Nigeria

With the Chat Banking, customers can check account balance, transfer money, purchase airtime…



FirstBank chat banking

Tier 1 lender, First Bank of Nigeria Limited (a subsidiary of FBN Holdings) launched a WhatsApp banking channel, FirstBank Chat Banking for its customers who are on the messaging platform. The event took place at the FirstBank Digital Lab in Yaba, Lagos.

The WhatsApp banking channel is in addition to the bank’s existing channels which include Unstructured Supplementary Service Data (USSD), Internet Banking, and Mobile Bank.

With the Chat Banking, customers can check account balance, transfer money, purchase airtime and internet bundles, and also get help.

The bank’s Managing Director, Dr Adesola Adeduntan, said at the launch that as a leading banking services provider, FirstBank was determined to offer satisfactory financial services to customers by devising ways of effectively meeting their needs.

He said

“Since we have 12.5 million customers with 20 billion worth of transactions monthly, it has become necessary for us to create new technology innovations to meet their needs.

“Our FirstMobile app, Firstonline, FirstMonie and USSD banking are some of the channels we have put in place to make this happen.

“FirstBank Chat Banking on WhatsApp is our latest addition. We have gone live with this product, and we are pleased to formally introduce this product to our media partners today.’’

According to the bank’s head of eBusiness, Chuma Ezirim, the WhatsApp channel is the most secure in Nigeria as it provides more security outside the end to end encryption that the Facebook messenger provides.

The head of FirstBank’s Digital Lab, Lola Ekugo, went on to state the authentication process. She said

“For us security is key, we have a lot of customers and we cannot afford to compromise on that.

“Aside from the WhatsApp end to end encryption, there is an authentication via a secure browser hosted by FirstBank for on-boarding where you will be required to answer questions, put in your pin, digits from your debit card and also required to create a pin.”

The bank has also started agent banking to target the unbanked, especially those in rural areas with 744 agent locations across Nigeria.

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1 Comment

1 Comment

  1. Taofeek abiodun

    July 23, 2020 at 9:46 pm

    I have problem receiveing money from outside country

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Update: Health Minister states side effects of COVID-19 vaccines

Dr. Osagie Ehanire has disclosed the side effect of the COVID-19 vaccines.



Nigeria to vaccinate 20 million people against Covid-19. Chinese Engineering firm donates medical supplies to Nigeria

Minister of Health, Dr. Osagie Ehanire has stated the side effects of the COVID-19 vaccines, which he said is mild.

The minister disclosed this during the live broadcast when President Muhammadu Buhari took his vaccine shot on Saturday.

According to the Minister, the reactions are usually mild and only few people had complained of mild pain in the part of the body they got the shot.

He said, “It is not everybody that complained of reactions/side effects but few had complained of mild pain at the part of the body they got the shot.

”Usually manufacturing vaccines take not less than 4 years but this only took about 1 year, which is the reason some people are apprehensive about the vaccines. This was manufactured in the United Kingdom and has been certified.”

Ehanire, explained that the jab is painless as a narrow gauge syringe was used with a small quantity injected in the upper arm.

He added that the after-effects are mild but accompanied by little discomfort in the area that was injected.

Present at the brief ceremony were the Secretary to the Government of the Federation (SGF) Mr Boss Mustapha; Minister of Information and Culture, Alhaji Lai Mohammed; the Chief of Staff to the President, Professor Ibrahim Gambari and other members of the Presidential Task Force (PTF) on COVID-19, senior government officials and journalists.

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Update: President Buhari, VP Osinbajo get COVID-19 vaccine shots

President Buhari and VP Osinbajo have been vaccinated against COVID-19 on Saturday at the State House, Abuja.



President Muhammadu Buhari and Vice President Yemi Osinbajo have been vaccinated against COVID-19 on Saturday at the State House, Abuja.

President Buhari and VP, who received his COVID-19 vaccine shot on Live TV broadcast, urged Nigerians to emulate him and do the same to curb the pandemic in the most populous black nation.


Both were administered their jabs, on Saturday morning, at the Banquet Hall of the presidential villa, Abuja at a ceremony broadcast live on national television.

Their inoculation followed their e-registration and filling out of their vaccination cards by the Executive Director of the National Primary Health Care Development Agency (NPHCDA), Faisal Shuaib.

Vaccination of Buhari was done by Chief Personal Physician to the President, Dr Suhayb Rafindadi.

Osinbajo was also vaccinated by his personal physician, Dr Nicholas Audifferen.

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