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Home Business News

Diamond Bank targets millions of new customers with AI chatbot

NM Partners by NM Partners
April 4, 2018
in Business News, Company News, Corporate Updates
Diamond Bank targets millions of new customers with AI chatbot

Uzoma Dozie Uzoma Dozie, Group Managing Director/CEO Diamond Bank

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Diamond Bank– Nigeria’s fastest growing retail bank – has launched an Artificial Intelligence (AI)Chatbot, leveraging pioneering technology to reach more customers with an enhanced service in Nigeria.

The Chatbot named ‘Ada’ uses AI technology to provide a human-like interaction and personalized experience for Diamond Bank customers.As Ada learns from past interactions, Diamond can offer more relevant and timely solutions that are really simple for customers to use.

Ada enables transactions such as airtime purchase, bill payments, stock trading, and money transfers all via a social network platform.Already live on Facebook Messenger, the most popular social chat programme, Ada will also be on other messaging platforms in the coming months.

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Ada will give Diamond the opportunity to reach millions of people, and facilitate financial inclusion on an extraordinary scale, extending Diamond’s reach into Nigeria’s massive retail opportunity. Diamonds existing customers can already start chatting to Ada.

Ada is also an ideal solution to Nigeria’s evolving lifestyle trends which have moved towards preferences for mobile and digitally delivered services, as well as the use of natural languageAda delivers a consistently great experience every time you talk with her. The move is also aligned with the economy’s culture of innovation and entrepreneurship, and she was built using local talent

Commenting on the launch of Ada, Uzoma Dozie, CEO of Diamond Bank said:

“I believe data and technology has the power to transform Nigeria’s economy,so I am excited to announce the launch of Diamond’s Artificial Intelligence (AI) powered Chatbot named Ada.”

“Ada will allow us to further digitize the mobile banking process and create an increasingly customized mobile banking experience for our millions of customers, Ada also presents another opportunity to deepen financially literacy and build trust and transparency in our ecosystem.”

“I am passionate about how Diamond can leverage technology to tap into Nigeria’s huge market, whereby a large segment of the population is underbanked or unbanked. Data-led technology can plug this gap, and expand financial inclusion on a rapid scale.”

“Diamond already has a foundation of over 15 million customers, and our AI-driven Chatbot Ada will enable us expand our digital-led strategy, and reach even more people across Nigeria through mobile banking.”

As a pioneer in banking throughthe harnessingof technology and a digitally-led approach, Diamond Bank has already made significant strides in Nigeria in recent years, with foundation of over 15 million customers in Nigeria.

Key Diamond Bank initiatives include supporting Nigeria’s future business leaders through its Building Entrepreneurs Today (BET) programme and upcoming Tech Fest in April, improving financial inclusion by focusing on increasing female participation in the formal economy and the roll out of its Diamond Y’ello mobile banking service, which now has over 9 million users.


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NM Partners

NM Partners

"NM Partners" encompasses a diverse range of articles and content published on behalf of various organizations, including corporate entities, government and non-governmental institutions, academic bodies, and key stakeholders in the economic sphere. This content spectrum covers press releases, formal announcements, specialized content, product promotions, and a variety of corporate communications tailored to engage our readership. Notably, a portion of these articles are sponsored content. At Nairametrics, while we provide a platform for these diverse voices, it is important to clarify that our relationship with the content under "NM Partners" does not imply endorsement or affiliation. The responsibility for the content accuracy and viewpoints expressed rests solely with the respective contributors. Nairametrics maintains a firm commitment to editorial independence and integrity. Consequently, we do not assume responsibility for any of the content published under "NM Partners." For any inquiries, comments, or feedback regarding the content featured in this section, we encourage open communication and can be reached at info@nairametrics.com. Additionally, we invite our readers and contributors to familiarize themselves with our Paid Post Guidelines, which outline the standards and processes governing paid content on our platform.

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Comments 1

  1. chitransh.naman says:
    April 4, 2018 at 6:04 pm

    Chatbots have been doing great in the banking industry. How the banks have used chatbots is commendable. Although few security concerns are there, that is how chatbots evolve. While all the general queries about Account opening or loan facilities can be answered quickly, the people can do more productive work. That is how a chatbot can come useful to all the businesses. ENGATI is a chatbot platform that lets you create, build and integrate the chatbot seamlessly. Create your own @ http://www.engati.com

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