First Bank of Nigeria Limited has announced that it has issued up to 10million cards to their customers within Nigeria and the West African region. They are infact the first bank in Nigeria to do so and the second bank in Africa.
First Bank’s Managing Director/ Chief Executive Officer, Adesola Adeduntan stated this categorically whilst emphatically putting the needs of their customers first by constantly making sure that their services and mode of transacting business will be at the convenience of their invaluable customers.
He, Adesola Adeduntan said that in tune with the times, their customers have become technology savvy and as such First Bank will continue to encourage this trend by ensuring that their services are delivered in a complimentary and optimal manner with options to assist their customers for ease of business and to exceed their expectations as well.
This Adesola Adeduntan said by stating First Bank’s growth journey to achieve this;
”The bank currently processes over 78 per cent of its customer transactions through self-service channels.”
He further explained that the accomplishment was reminiscent of a similar milestone achieved two years ago when the bank in December, 2015 and May 2016, was named the first financial institution in the country to achieve sustained alternative channels transaction volumes of 100 million transactions in December 2015 and May 2016”
This huge success for First Bank Nigeria Limited did not start just now; It took hard work which can be traced back to seven years ago through its instant issuance/ Instant activation technology.
You would also recall that in recent times, First Bank Nigeria has won three interswitch awards in electronic payment as the fastest mobile penetration bank across Africa, highest card transacting bank and highest issuer of Verve cards. This shows a tenacious hold and steady but firm hold on banking technology, possibilities and availability of their services through very simple and direct means.
First Bank Nigeria Limited is fast becoming a financial institution to contend with. A few days back, they concluded their bid to acquire the remaining shares in FBNBank DRC Limited making the bank First Bank’s wholly owned subsidiary. This was done in a bid to expand upon its products, services and outlook in order to increase their customer base and loyalty. You should know that FBNBank DRC Limited is one of the first top five banks in the Democratic Republic of Congo (DRC) with population of over 82 million people.
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