The House of Representatives and the Consumer Protection Council (CPC) have begun investigation into allegations of wrongful withholding of customers’ monies through malfunctioning Automated Teller Machines (ATM).
The decision of the lawmakers followed the adoption of a petition on the issue presented by Ali Ahmad (PDP, Kwara). He noted that the trend is a threat to the country’s transition to cashless economy.
The petition, according to Ahmad, who is also Chairman, House Committee on Justice, narrated how customers went through harrowing experiences through malfunctioning ATMs.
Ahmad said: “The petitioner narrated how he went through due process by making formal complaint of reporting the non-dispense of his money while his account was debited. He resorted to the petition and House of Representatives’ intervention two months after the incident to curb further tactical manipulation of the banking system.”