I know this is hard to believe let alone enforce but the NCAA has once again reiterated that air travel passengers are entitled to some form of compensation once your flights are cancelled. Actually they didn’t use the word “entitled” rather they said “deserve” which does not sound compelling enough for me. For benefit of the doubt here is what Ify Megwa, NCAA’s Acting Director, Consumers Protection Directorate was quoted as saying;
“A passenger has the right to choose the airline he/she wants to travel with under good environment and access to information on the flight, the security and the safety of the flight. When your flight is cancelled by any airline either foreign or local, you deserve some compensation. In Europe; it depends on the distance while in Nigeria, it is based on the percentage of your ticket. Before a flight is cancelled, you must be duly informed. For international flights, it is within seven days while local is 24 hours, except if the cancellation is due to situations beyond the control of the airline,’’ Megwa said.
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