The National Identity Management Commission (NIMC) has released important access guidelines for Nigerians using its self-service portal to modify their National Identification Number (NIN) records.
The Commission, in a statement released on Thursday signed by its Head of Corporate Communications Unit, Dr. Kayode Adegoke, highlighted that access to the NIN modification portal is strictly tied to the browser and device initially used during account registration.
According to NIMC, this restriction is part of ongoing efforts to enhance data security and prevent unauthorized access.
Device and browser restrictions
NIMC stated that once an applicant creates a self-service account on the portal, access is limited to the specific device and browser used for that registration.
Users attempting to log in from a different browser or device may face access denial, as the system is designed to block unfamiliar configurations.
“Your self-service account is uniquely tied to the browser and device used during registration. Access to your account is therefore limited to that specific browser on that particular device,” the Commission noted.
Cache and unlock limits
The Commission also cautioned against clearing the browser cache, as doing so could reset the browser settings and result in account lockout.
Once an account is locked, users are only permitted a maximum of five unlock request attempts. If the limit is exceeded, the account cannot be accessed again without a formal unlinking process.
“These are some of the measures put in place by the Commission to safeguard and protect the identity of users,” NIMC added.
- NIMC urged all applicants seeking to modify their NIN data to adhere strictly to the new guidelines.
- The Commission emphasized that compliance will help avoid unnecessary disruptions and ensure a smoother user experience.
“Your cooperation is greatly appreciated as the Commission continues to safeguard your data and improve service delivery,” the statement concluded.
What you should know
The self-service modification portal is part of NIMC’s broader efforts to digitize identity management and make essential services more accessible to Nigerians.
Last October, the Commission announced it would no longer allow data modification activity at any of its NIN enrolment centres across the country, directing all Nigerians who want to modify their data to use the NIMC self-service modification portal.
“Modification activities will no longer be conducted in our enrollment centers. Instead, we have launched a convenient self-service modification portal, empowering you to update your information securely and efficiently online,” it said.
NIMC highlighted the benefits of the Self-service modification to include convenience and the ability to update information anywhere, anytime.
What than happens if par chance the phone is lost or damaged?
Thank u for the highlights
I made payment for change of date of birth on my NIN since last two months, the time the network was bad. Everything i did to submit the modification was not successful.
Afterwards my browser was locked 🔒
My question is
1. How do i continue when the browser is locked 🔒
2. How can i get a refund since i cannot use the REFERENCE NUMBER EVEN on another machine or phone (office device).
Thanks.
I also have same issue
Please how much to change my date of birth to the correct date of birth
This is complete crap. Do this people make use of their senses at all? What if you lose your device or the device spoilt after the registration process. I registered my phone, I tried to log in with the same phone, they said the device is not recognised. I have tried every means possible to contact them without a response from them.
They are just clueless. How is restricting access to devices is a security measure?
How do I create my account here
Can we get their support email address
I have only 1 device and browser which i used back in April 2025 up until July, I have been trying to login on same device and browser it says it is unauthorised to login
I go for menu nin office to correct my first name and change my middle name but it keeps saying the nin is not valid date I try comples time
Very very clueless. You people really expect somebody to use one device for 100 years right? Like I can’t change my device whenever I want because of NIMC?
Absolutely rubbish, is this the only way to curb the security issues.
I have been facing the same issue even with the same device I used to registered my account. They unlinked my device saying all kinds of rubbish. I modify my name successfully now i want to do the same on my DOB said I should used another device or the first one…… Just imagine
It’s never a standard software engineering practice anywhere in the world to tie an application to devices or browsers. Unfortunately, this sounds like NIMC doesn’t have competent programming resources to fix the looming BUG on her NIN platform..
Another set of incompetent body looking for excuses. So if someone device got damaged or stolen then he can’t as his portal again. Nigeria is a joke 😪😪😪
Even their customer care line is not responsive