The Federal Competition and Consumer Protection Commission (FCCPC), has warned Electricity Distribution Companies (DisCos) to be mindful of their commitments to their customers and respect the rights of consumers in this period of severe electricity shortages and customer dissatisfaction.
The FCCPC has insisted that consumers should be billed according to the hours of electricity supplied with respect to the approved band classification and have the right to contest the tariff band classification they have been assigned.
This disclosure is contained in a series of tweet posts by the commission on its official Twitter account where it showed some copies of consumer rights under @NERCNG Service-Based Tariff & Meter Asset Provider frameworks.
What the FCCPC is saying
The commission noted that meters under the Meter Asset Provider (MAP) shall be installed at the premises of the customer within 10 working days of payment.
The tweet post from the FCCPC reads,
- ‘’During this period of severe electricity shortages and palpable customer dissatisfaction, DisCos must be mindful of their commitments and respect consumers’ rights.
- “Customers shall be billed according to the hours of electricity supplied (approved band classification). You have a right to contest the tariff band classification you have been assigned.
- “Payment for meters shall not be made if meters are not available. The Meter Asset Provider (MAP) shall install the meter at the premises of the customer within 10 working days of payment.’’
What you should know
- The FCCPC and the Nigerian Electricity Regulatory Commission (NERC) have been faced with a series of complaints from electricity consumers for various issues ranging from metering, service interruption, wrong/high estimated billings and so on.
- NERC had in December 2021, revealed that the number of complaints received by electricity distribution companies in the country from consumers from January to June rose by 17.37% to 478,415, compared to the same period last year.
I want to know the update on this loan Leander app what fccpc is doing about them, this app is still sending and calling contacts and 3rd parties.
It is easier said than done. Ali this year we have been hearing all sorts of sweet talk concerning electricity distribution, where is the enforcement and implementation. It will be a good thing if they could pursue this policy to a logical conclusion. To say the truth, Nigerians have suffered a lot in the hands of these power providers.
People are unhappy and angry bcos. the system has failed woefully. The supply is erratic and inconsistent, they still bring bill to pay for what you don’t consume and if don’t pay, they will disconnect you. That is how we are being oppressed in this country .
Let there be prepay meter and people will pay for what consume.
This is my own submmision.
God bless Nigeria. Thanks.
Personally, I think prepaid meters should be give to everyone. Let’s scrap the post paid immediately. That way ,structures will be put in place