Microsoft recently disclosed that it was investigating an outage that brought down its cloud-based office services, including the meetings software, Teams, worldwide.
Microsoft reported challenges with authentication for its cloud services at around 9.25 pm UTC, meaning people were having issues logging into the online services; Teams, Outlook, and Office. The outage had affected services globally.
In a series of tweets sent by the world’s most valuable software maker and seen by Nairametrics, the company said:
“We’re investigating an issue affecting access to multiple Microsoft 365 services. We’re working to identify the full impact and will provide more information shortly.
“We’ve published MO222965 to the Microsoft 365 Admin Dashboard, and will also be updating http://status.office.com with updates to our investigation.
“We’ve identified a recent change that appears to be the source of the issue. We’re rolling back the change to mitigate the impact. Please follow http://status.office.com for updates on this issue if you are unable to access the admin portal.”
We're investigating an issue affecting access to multiple Microsoft 365 services. We're working to identify the full impact and will provide more information shortly.
— Microsoft 365 Status (@MSFT365Status) September 28, 2020
Why it’s important: In the midst of the COVID-19 pandemic, value chain services like Teams have been critical for individuals, and businesses working remotely.
In the month of April, Microsoft reported 75 million daily active users on Teams as a result of more people working from home.
With so many users depending on its services, Microsoft cannot afford to have any downtime. However, it reported that the services were mostly restored, though a small subset of customers in North America and the Asia Pacific were still unable to access them.