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Business News

Fidelity Bank customers went on Twitter rampage to demand better service

Many customers of Fidelity Bank Plc (@fidelitybankplc) dragged the bank to Twitter on Monday because of a whole lot of issues.  

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Fidelity Bank customers went on Twitter rampage to demand better service, Fidelity Bank: Write-back Supports Earnings Growth, Fidelity Bank: Earnings beat estimates; Pre-tax Profit soars 29% y/y, NIGERIA| FIDELITY BANK: Regulatory-induced fee cut, surge in OPEX halt profit growth

Nigerian customers usually tend to be patient and tolerant of their service providers, regardless of the unsatisfactory services often rendered to them.  But they can snap occasionally, especially when they are pushed to the limit. The advent of social media platforms like Twitter has particularly made it easier for customers to call out companies. That is exactly what many customers of Fidelity Bank Plc did on Monday when they dragged the bank across Twitter because of a whole lot of issues.

The whole drama started after the bank posted a tweet advertising its Fidelity SME Forum radio show and asking people to tune in and listen. The matter quickly escalated because many of the bank’s customers were displeased.

By the way, even though many of the complaints seem reasonable, others are just downright savage and ludicrous. For instance, somebody wondered how the bank had network to even use Twitter and yet cannot use the same network to facilitate seamless transactions for customers.

https://twitter.com/Bigmeech010/status/1194193431167410176

Many of the complaints by Fidelity Bank customers centre around failed transactions. This is one thing virtually every Nigerian bank customer is familiar with. One frustrated customer, who was first to comment on the post and probably incited the torrent of backlash that followed, complained that a botched transaction had left her N30, 000 hanging. She needed the money for an urgent purpose, she explained.

https://twitter.com/lizaposh/status/1194155842762874881

Customers also complained about the difficulties they face using the bank’s products and outlets. According to Samuel Aniaka, he could not use the Fidelity mobile banking app because his transaction was declined. Interestingly, he received notification of a debit despite the decline. He also tried to use the bank’s ATM but was disappointed to realise he could not. He wondered what could possibly be wrong with the bank.

[READ MORE: Banks refund N3.09 billion to customers over fraud, excess charges, others]

Poor customer service is also something customers complained about the most. Expectedly, quite a number of customers reach out to the bank on a daily basis with their complaints. Unfortunately, a significant number of these complaints are left unattended to. Customers are not happy about this.

Other customers have also complained that they are excessively charged by the bank. For someone like Oluwashogo, he just wants to know why the bank keeps charging him even when it is not necessary.

There are many of such complaints on the thread, and Fidelity Bank has tried to respond to some of them with apologies and promises to quickly resolve the issues.

Jaiz bank

Emmanuel is a professional writer and business journalist, with interests covering Banking & Finance, Mergers and Acquisitions, Corporate Profiles, Brand Communication, Fintech, and MSMEs.He initially joined Nairametrics as an all-round Business Analyst, but later began focusing on and covering the financial services sector. He has also held various leadership roles, including Senior Editor, QAQC Lead, and Deputy Managing Editor.Emmanuel holds an M.Sc in International Relations from the University of Ibadan, graduating with Distinction. He also graduated with a Second Class Honours (Upper Division) from the Department of Philosophy & Logic, University of Ibadan.If you have a scoop for him, you may contact him via his email- [email protected] You may also contact him through various social media platforms, preferably LinkedIn and Twitter.

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    Real Estate

    FG to unveil dedicated portal for sale of houses to Nigerians

    The Federal Government has announced plans to launch a dedicated web portal for the sale of buildings to Nigerians in the next few weeks.

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    Nigeria needs N1.5 trillion within the next 3 years to fix roads - Fashola

    The Federal Government has announced plans to launch a dedicated web portal for the sale of buildings to Nigerians in the next few weeks.

    The platform is expected to help contributors to the National Housing Fund (NHF) access mortgage loans on a first-come, first-serve basis.

    This disclosure was made by the Minister of Works and Housing, Babatunde Raji Fashola while speaking at the ninth meeting of the National Council on Lands, Housing and Urban Development in Jos, Plateau State.

    Fashola, who was represented by the Minister of State for Works and Housing, Abubakar Aliyu, pointed out that the ministry is currently at the completion stages of the first phase of the national housing programme in 34 states of the federation, which provided land for it.

    He said, “We urge the state governments to alert their residents to this opportunity for interested persons to apply.”

    Fashola commended the Federal Mortgage Bank of Nigeria (FMBN) for being at the forefront of the cooperative housing initiative at the federal level, adding that it has the advantage of allowing cooperative members to choose what they design and build to fit their budgets.

    They can leverage their members to get group discount for the purchase of building materials as well as the engagement of contractors.

    Fashola disclosed that FMBN as the driver of the housing initiative has engaged 86 co-operatives in projects; approved N35, 784 billion cumulatively; disbursed N10.95 billion; and processed as at January, 57 co-operative housing development loans.

    Hotflex

    Fashola emphasized that what the Federal Government can do directly in housing is limited compared to what states can do, just as state governments are also limited, compared to what the private sector and individuals can do.

    He said, “The majority of houses available for sale or rent belong to individuals and private companies compared to what states or Federal Government has available. Therefore, many of the tenants who owe rent, who face eviction or who seek to rent or buy property are dealing with private citizens or companies and less so with government agencies.’

    My recommendation for improving access and affordability to housing in the Covid-19 era is for private companies and individuals to give back some of what they control to citizens in the way the Federal Government has given back to citizens some of what it controls.’’

    He explained, “for example in cases where the rent of businesses or individuals are due for renewal, the private landlords can give back, by accepting monthly, quarterly or half-yearly rent instead of one year, two or three years rent in advance.”

    Bottom line

    Nigeria has been bedevilled by a housing crisis that has left Africa’s most populous nation ill-equipped to properly provide accommodation for its citizens and inhabitants.

    Some of the housing problems in the country include unresolved rent tenure arrangements, high cost of building materials, access to infrastructure, deficiency of housing finance arrangements, stringent loan conditions from mortgage banks, time to process legal documents and inadequate government housing policies.

    Jaiz bank

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    Coronavirus

    Covid-19: Nigeria committed to procuring 29 million J&J vaccines

    The Nigerian Government is still committed to acquiring 29.59 million doses of Johnson & Johnson covid-19 vaccines through the Afrixem Bank AVAT initiative. 

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    AstraZeneca suspends COVID-19 vaccine final stage trial over safety concerns, COVID-19: J&J starts vaccine trials on humans after success on monkeys

    The Nigerian Government says it is still committed to acquiring 29.59 million doses of Johnson & Johnson covid-19 vaccines through the Afrixem Bank AVAT initiative.

    This was disclosed Mrs Zainab Ahmed, Minister of Finance at the recent ‘Collaborative Africa Budget Reform Initiative (CABRI) General Assembly webinar.

    What the Minister said

    “Therefore, the supplementary budget for COVID-19 vaccines will cover the cost of additional vaccines over and above those provided by COVAX, as well as the full cost of operations and logistics for delivering the vaccines around the country.

    Already, the sum of N29.1 billion has been released from the Routine Immunization budgetary provision (Service Wide Vote) to the National Primary Healthcare Development Agency (NPHCDA) as an advance for the operational cost of deployment of the COVID-19 vaccines. The N29.1 billion represents about 52 percent of the amount required over 2021-22,” she said.

    She added that FG plans to vaccinate 70 percent of eligible (18 years and above) Nigerians over the 2021 and 2022 fiscal years, with the COVAX agreement willing to cover 43.1 million of the eligible population.

    In case you missed it

    The World Health Organization (WHO)  announced the approval of China’s Sinopharm vaccine for Covid-19 vaccination. The vaccine is reported to have 79% efficacy against covid.

    Continue Reading

      





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