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Home Business News

MTN gives update on USSD charge controversy 

Chidinma Nwagbara by Chidinma Nwagbara
October 25, 2019
in Business News
MTN Nigeria, MTN gives update on USSD charge controversy, MTN’s never-ending $2 billion tax case has a new court date , BREAKING: MTN unveil 5G Network in Nigeria , Vector, some Nigerians pick holes in MTN's data charges
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Following the suspension of the end-user billing for financial transactions through USSD channel by Nigerian Communications Commission (NCC), MTN Nigeria has disclosed its plans on the USSD controversy.

According to a statement issued by the company, it is ready to engage with stakeholders in the industry in order to find a solution to the matter.

MTN clarified that the decision to alert customers through SMS notifications was due to its commitment to transparency as the messages were sent after it received formal requests from individual banks and the Body of Bank CEOs to implement end-user billing.

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[READ MORE: NCC orders immediate suspension of USSD charges by telcos]

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The network provider went on to assure customers that the planned N4 for 20 seconds of USSD access had been abandoned following consultation with industry stakeholders, customer feedback and media reports.

“They (customers) are the reason we made transparency and simplicity central to the recent drawn-out engagements with the banks over USSD access charges and how they should be applied.

“Following consultation with industry stakeholders, customer feedback and media reports related to the message notifying our customers of upcoming changes in our charging model for access to banking services via the USSD channel, we wish to confirm that the new charging model has not gone into effect,” the statement read.

This follows the trading of blames from the banks and the telcos over the USSD charges. The banks CEOs had denied having knowledge of the telcos charging customers for USSD services while the telcos stated that it was the banks that directed them to do so.

[READ ALSO: MTN’s USSD: Banks proposed end-user billing for depositors – Telcos]

Going forward, The telco said costs associated with USSD banking services should be charged to the consumer only once – as with other USSD based services.


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Tags: MTN NigeriaNigerian Communications CommissionUSSD
Chidinma Nwagbara

Chidinma Nwagbara

Chidinma holds a degree in Mass communication from Caleb University Lagos and a Masters in view in Public Relations. She strongly believes in self development which has made her volunteer with an NGO on girl child development. She loves writing, reading and travelling. You may contact her via - chidinma.nwagbara@nairametrics.ng

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Comments 4

  1. Tunde Babalola says:
    October 25, 2019 at 4:55 pm

    We might have to fight our war against fleecing by both government and private organization ourselves. I have never seen a Country that will leave her backdoors open for all comers to abuse the already poor state of the finances of the masses at will.

    Reply
  2. Josh says:
    October 26, 2019 at 1:25 pm

    This is a charade!. This blame game and ball passing is simply ridiculous. I simply hope they wont just start to charge silently

    Reply
  3. Akintola Kolawole says:
    October 26, 2019 at 4:50 pm

    Their plan is ton milk Nigerians dry to assist their home country. Thanks to our able CBN Governor.

    Reply
  4. Anonymous says:
    October 28, 2019 at 6:37 pm

    Thanks to CBN for doing what?
    When they are actually the architect & the one encouraging banks to exploit the populace with fictitious charges.

    Reply

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