A basic priority of companies around the world has always been to ensure that their customers are happy, satisfied with the products/services rendered to them. This is very important because it is the only when customers are happy that businesses can succeed. Unfortunately, keeping customers satisfied can often be a very difficult task to accomplish. After all, human beings are, by their nature, very complex and difficult to satisfy.
Poor services and unhappy customers
But the issue here is not just that customers are difficult to satisfy. We should also consider the fact that some Nigerian companies are guilty of rendering poor services, thereby automatically displeasing their customers in the process. Looking through Twitter, for instance, it is very easy to see dozens of dissatisfied customers venting their anger over one problem or the other.
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Poor customer service
Many Nigerian companies are also guilty of poor customer service. Some of them do not only respond to customers’ complaints late, but they also respond rather unpleasantly. Let us not even forget the fact that virtually all the phone lines of these companies are not toll-free. In other words, customers bear the full costs of calling to complain about the poor services rendered to them. Funny enough, when they make these calls and wait for minutes on the line before they are attended to, these companies take advantage of the moment to advertise their products.
Things could be better
As the saying goes, a customer will always be right because he/she is the one paying and any company that does not receive payments collapses eventually. Consequently, companies should always be on the lookout for ways to calm their upset customers whilst turning things around all to the company’s advantage. That is why for this year’s customer service week, we have compiled some important tips on how best to manage customers’ displeasure, courtesy of Forbes. See below:
Make time to listen
Again, your customers are like important gems which must be valued. Therefore, whenever they are upset and complain to you, it behoves you to listen. Pay the most attention to their complaints and ensure to understand the nature of their complaints. Doing this ensures that you are better positioned to proffer solution.
Acknowledge and apologise
The mere fact that a customer is upset means that they deserve an apology from you. It doesn’t matter whether they are right or wrong to complain. Apologise nonetheless and ensure to do it sincerely. This helps to calm down the situation, whilst creating a friendlier atmosphere for subsequently resolving the problem at hand.
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Act and follow up
Now, this is the important part. Always ensure that you resolve every problem posed by your customer. It is rather disheartening to see the customers of some companies keep complaining about the same issue all the time. Do not be like one of these companies. Instead, ensure to resolve customers’ complaints on time. Doing this is the only way to show them that you care.
These simple but trusted tips are key towards ensuring customer retainment and the overall success of a company. Therefore, imbibe them and have a happy customer service week.
Twitter CEO auctions his first-ever tweet on Twitter, bidding at $2.5 million
Jack Dorsey is auctioning his first-ever tweet on a website that sells tweets as non-fungible tokens.
Twitter CEO, Jack Dorsey is auctioning his first-ever tweet on Twitter “just setting up my twttr” on a website that sells tweets as non-fungible tokens (NFTs).
The tweet was listed for sale on ‘Valuables by Cent’ – a tweets marketplace that was launched three months ago. The tweet was first made in March 2006
The tweet received offers as high as $88,888.88 within minutes of Jack tweeting a link to the listing on” Valuables by Cent” on Friday.
Currently, bidding has reached $2.5 million (€2.1 million) indicating the potential in selling virtual objects that have been authenticated through blockchain technology.
The highest bid for the tweet — $2.5 million — came from Bridge Oracle CEO Sina Estavi. It topped cryptocurrency pioneer, Justin Sun’s $2 million bid.
The final buyer of the tweet will receive a certificate, digitally signed and verified by Jack Dorsey, as well as the metadata of the original tweet. The data will include information such as the time the tweet was posted and its text contents. Most of this information, however, is already publicly available.
According to Valuables by Cent’s terms, 95% of a tweet’s sale will go to the original creator while the remainder will go to the website.
What you should know
- NFTs is a unique digital certificate that states who owns a photo, video, or other forms of online media.
- Dorsey’s 15-year-old tweet is one of the most famous tweets ever on the platform.
- Bidding had reached $2.5 million (€2.1 million) on Saturday, indicating the potential in selling virtual objects that have been authenticated through blockchain technology.
- More people are currently bidding their tweets on the platform.
Bamboo’s current rate for buying U.S Stocks weakens to N492/$1
Bamboo is currently offering its users a premium of more than 20% compared to the official exchange rate.
The fast-rising Nigerian stock broking application, Bamboo, is currently offering an exchange rate of N492 to the dollar.
About two weeks ago, the Nigerian stock trading app offered an exchange rate of about N484 to $1.
The green-coloured trading app known for allowing local-based Nigerians invest in stocks listed on the world’s biggest stock market (New York Stock Exchange and NASDAQ) is currently offering its users a premium of more than 20% compared to the official exchange rate set by the Nigerian apex bank.
That being said, other leading fintech platforms reviewed by Nairametrics also presently offer exuberant rates as high as about N519 to a dollar, thereby adding more transaction costs on a significant number of Nigerians hoping to trade such financial assets.
A growing number of Nigerians are currently increasing their exposure to the U.S stock market taking to the current bearish trend that is being witnessed in the Nigerian Equity market and growing urge in hedging against the weakening local currency.
Bamboo: It is an investment platform that gives Africans real-time access to invest in or trade over 3,500 stocks listed on the American and Nigerian exchanges right from their smartphones or personal computer.
In partnership with US-based Drive Wealth LLC, Bamboo provides seamless, secure access to US and Nigerian securities.
Nairametrics | Company Earnings
Access our Live Feed portal for the latest company earnings as they drop.
- Seplat falls into a loss in FY 2020
- 2020 FY Results: Cornerstone Insurance Plc reports a 61.1% decline in profit
- Ellah Lakes increases operating expenses by 33.36% in HY 2020
- 2020 FY Results: Nigerian Breweries reports a 54.3% decline in profits in 2020
- Abbey Mortgage Bank projects N51.08 million profit in Q2 2020.