Popular Nigerian actress, Chioma Chukwuma Akpotha, went frantic after her mobile network, 9mobile formerly known as Etisalat charged her the sum of N15,600 for a 303 seconds call.
The actress, who is on vacation in Puerto Rico, has roamed her number and was shocked that the mobile network could charge up to that amount for calls that was barely 6 minutes.
Chioma Akpotha took to her Instagram page to ask fans to tag the company so they can explain why their tariff is astronomically high.
Roaming bundles: Many networks in Nigeria offer roaming services to enable local network users communicate beyond borders at an additional call rate. The call charges differ from each network, though there might be a limitation on which country these services apply to.
9mobile roaming: The Nigerian network covers more than 80 international roaming destinations for prepaid roaming and 160 countries for postpaid roaming, which include calls and data bundles for browsing the internet. The roaming plans are of different kinds. The unified tariff plan allows subscribers to make calls at the rate of N150 per minute; this rate applies to some selected networks in countries like UK, Ghana, Netherlands, Spain, Turkey, South Africa, and Germany.
9mobile call rates in the USA: According to a report, 9mobile super 50 roaming bundle can also be used to make local calls within the US and calls to Nigeria are charged at the same rate of N50 per minute.
Reactions: Many Nigerians who commented on the actress’ post also lamented how all the mobile network providers operating in the country take away customers’ money with heavy charges.
Some commented that the heavy charges don’t just apply to calls only but also mobile data, as it doesn’t last anymore.
Other fans added that the overcharge might be a mistake from 9mobile network and that the excesses might be reversed later.