Nairametrics
  • Home
  • Exclusives
    • Analysis
    • Corporate Stories
    • Interviews
    • Investigations
    • Ranking & Reviews
  • Markets
    • Cryptos
    • Commodities
    • Equities
      • Dividends
      • Stock Market
    • Fixed Income
    • Market Views
  • Industries
    • Company News
    • Consumer Goods
    • Content Partners
    • Corporate deals
    • Corporate Press Releases
    • Energy
    • Entertainment
    • Financial Services
    • Hospitality & Travel
    • Manufacturing
  • Economy
    • Macro-Economic News
    • Get Data
  • General News
  • Financial Literacy
    • Career tips
    • Personal Finance
  • Lifestyle
    • Billionaire Watch
    • Profiles
  • Opinions
    • Blurb
    • Op-Eds
No Result
View All Result
  • Home
  • Exclusives
    • Analysis
    • Corporate Stories
    • Interviews
    • Investigations
    • Ranking & Reviews
  • Markets
    • Cryptos
    • Commodities
    • Equities
      • Dividends
      • Stock Market
    • Fixed Income
    • Market Views
  • Industries
    • Company News
    • Consumer Goods
    • Content Partners
    • Corporate deals
    • Corporate Press Releases
    • Energy
    • Entertainment
    • Financial Services
    • Hospitality & Travel
    • Manufacturing
  • Economy
    • Macro-Economic News
    • Get Data
  • General News
  • Financial Literacy
    • Career tips
    • Personal Finance
  • Lifestyle
    • Billionaire Watch
    • Profiles
  • Opinions
    • Blurb
    • Op-Eds
No Result
View All Result
Nairametrics
No Result
View All Result
Home Industries Financial Services

CBN issues guidelines on how consumers can report banks

Ubah Jeremiah Ifeanyi by Ubah Jeremiah Ifeanyi
January 28, 2022
in Financial Services
CBN says the Uptick in PMI Indicates progressive economic recovery in Nigeria
Share on FacebookShare on TwitterShare on Linkedin

The Central Bank of Nigeria(CBN) has issued a guide on how aggrieved customers can complain about financial institutions such as commercial banks.

This is according to a circular recently released on their website.

The CBN guide tells the public how and where you can lodge a complaint against
Financial Institutions regulated by the
Central Bank of Nigeria such as Commercial Banks, Microfinance Banks, Primary Mortgage Institutions and Discount Houses.

What are the steps to take?

Simple enough, the apex made it a two-step process to ensure ease to consumers nationwide.

First step: Contact Your Institution First

In 2011, the Nigerian Central Bank (CBN) issued a circular instructing all banks to expand their existing ATM HELP DESK to handle all forms of consumer complaints.

As a result, if you have a complaint against your bank, you must first file a complaint with the bank/branch where the problem first occurred, and then wait weeks (or more in some situations) for the problem to be handled.

Second step: If Your Bank Fails to Resolve Your Complaint

You have the option of having your complaint escalated to the Director, when your bank fails to acknowledge your complaint within three (3) days or issue a tracking number, or fails to resolve the complaint within the timelines stipulated by the Consumer Protection Regulation, you should contact the Consumer Protection Department (CPD) of the CBN (CPR).

How to Lodge Complaints to CBN’s Consumer Protection Department.

Your complaints can only be directed to CPD if your bank/financial institution fails to address your issue within the Consumer Protection Regulation’s timeframe (CPR).

Nevertheless, the CBN handles any financial-related complaints that fall under its regulatory authority and involve a financial institution.

Contacting Consumer Protection
Department (CPD)

You can contact the CPD through the
E-mails: cpd@ebn.gov.ng

Letter of Complaint:

The Director

Consumer Protection Department

Central Bank of Nigeria

Central Business District.

Garki, Abuja

Your letter of Complaint should be addressed to the Director, Consumer Protection Department.
You can submit your letter at the CBN Head Office OR any of the CBN Branches Nationwide.

In case you missed it

Central Bank of Nigeria (CBN) has issued a downward review of charges for electronic banking transactions in its revised guidelines to charges by Banks, Other Financial Institutions (OFIs) and Non-Bank Financial Institutions.

 

Related

Tags: CBN guideline on reporting banks

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Access Bank
Bankers Committee
Flowmono

Bfpeer
Mega Millions
FCMB
Ikeja Electrics
Zenith CEX
Kwakol Markets
First bank





    Business News | Stock Market | Money Market | Cryptos | Financial Literacy | SME |

    Recent News

    • Electricity update: Energy supply in Nigeria rises to 87,785MWh
    • Airtel’s SmartCash Payment Service Bank commences operations in Nigeria
    • APPZONE acquires switching license from the CBN

    Follow us on social media:

    Recent News

    Abuja Disco Will Expand Network With $200m

    Electricity update: Energy supply in Nigeria rises to 87,785MWh

    May 19, 2022
    Airtel will launch 4G LTE broadband services in this 3 states this December

    Airtel’s SmartCash Payment Service Bank commences operations in Nigeria

    May 19, 2022
    • ABOUT US
    • CONTACT US
    • PRODUCTS
    • ANDROID APP
    • iOS APP
    • DISCLAIMER
    • CAREERS
    • PRIVACY POLICY

    © 2022 Nairametrics

    No Result
    View All Result
    • Home
    • Exclusives
      • Analysis
      • Corporate Stories
      • Interviews
      • Investigations
      • Ranking & Reviews
    • Markets
      • Cryptos
      • Commodities
      • Equities
        • Dividends
        • Stock Market
      • Fixed Income
      • Market Views
    • Industries
      • Company News
      • Consumer Goods
      • Content Partners
      • Corporate deals
      • Corporate Press Releases
      • Energy
      • Entertainment
      • Financial Services
      • Hospitality & Travel
      • Manufacturing
    • Economy
      • Macro-Economic News
      • Get Data
    • General News
    • Financial Literacy
      • Career tips
      • Personal Finance
    • Lifestyle
      • Billionaire Watch
      • Profiles
    • Opinions
      • Blurb
      • Op-Eds

    © 2022 Nairametrics

    Social Media Auto Publish Powered By : XYZScripts.com