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Home Business News

MTN Nigeria rewards subscribers for outage on October 9

Abiola OdutolabyAbiola Odutola
1 year ago
in Business News, Spotlight, Tech News
Karl Toriola, CEO, MTN Nigeria

Karl Toriola, CEO, MTN Nigeria

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MTN Nigeria has rewarded its subscribers with free data and airtime for national calls & SMS, as compensation for the outage witnessed on October 9, 2021.

This was confirmed from the messages the Telco giant via its Chief Executive Officer, Karl Toriola, shared with the subscribers on Sunday.

The CEO’s message was to apologise to customers who were affected by the outage and to notify them of the company’s decision to compensate them with free airtime and data.

What MTN is saying

Toriola in his message stated, “Dear Subscriber, we apologise again for the outage on October 9. This video message is for you to watch free of charge: bit.ly/message-from-karl.

“You’ve been refunded 1MB + N126.34 airtime for national calls & SMS valid for 14 days, till October 31. To check your balance, dial *556#.”

“In addition, time-bound subscriptions are being extended to ensure full value is delivered,” Toriola added.

In a press statement released by the company, Toriola apologised again to all MTN customers who were affected, while assuring of the telecom company’s commitment to providing reliable service.

“On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family.  We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again,” he said.

In case you missed it

Some MTN customers had experienced service outage and were unable to connect with loved ones and business associates in parts of the country.

Findings revealed that the customers were unable to use the mobile network operator’s call, data and SMS services. “Emergency calls only” showed on the screens of some MTN users around 04:30 pm on Saturday, October 09, 2021.

Some subscribers said that they started experiencing the outage around 2:30 pm on Saturday. Some of the users, who also subscribed to other telecom service providers, had switched over in the interim to link up with friends and family.

MTN Nigeria Communications Plc had attributed the outage to “an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network.”

In a press statement, MTN chief executive officer, Karl Toriola, explained that MTN’s technical team were able to rectify the problem in about five hours, allowing service restoration for customers to begin connecting with one another.

Related

Tags: MTN Nigeria

Comments 12

  1. Glory says:
    October 17, 2021 at 10:57 am

    Well, I got the first message, didn’t click on the video as I was scared it could be from scammers, then came the second one saying I ve been given 1mb, to be honest I do not appreciate receiving a 1mb compensation from a company I ve been subscribing N2500 every other week with for the past months now. Their tarrif is so unfriendly, the only advantage is the fact that they have fast internet services. They should better take back their 1mb, I don’t need it. Crazy and greedy company!

    Reply
  2. Aliyu musa says:
    October 17, 2021 at 11:14 am

    I haven’t received it and my line is having linkage

    Reply
  3. Usman hassan says:
    October 17, 2021 at 12:26 pm

    Hello i,need to know more

    Reply
  4. Usman hassan says:
    October 17, 2021 at 12:27 pm

    Hello

    Reply
  5. ABDUL AZEEZ YUSUF says:
    October 17, 2021 at 1:27 pm

    I din,t see my covid 19 laon

    Reply
  6. UKPAI AJA AGHA says:
    October 17, 2021 at 2:27 pm

    Nice one thanks for the update and positive response from the Oct 9 service outage

    Reply
  7. Abiola jelilah says:
    October 17, 2021 at 2:43 pm

    That day was so bad…. I couldn’t reach my family and love ones

    Reply
  8. Yusuf Abdulrazak says:
    October 17, 2021 at 3:03 pm

    Dear YUSUF, we apologise again for the outage on Oct 9. This video message is for you to watch free of charge: bit.ly/message-from-karl

    Reply
  9. Godwin says:
    October 17, 2021 at 7:18 pm

    I am interest

    Reply
  10. Ifoghale Orabome says:
    October 18, 2021 at 9:10 pm

    I did not see any thing like 1mb I did not even see any thing like MB or Airtel in my line and you people are sending massage of apologize to me

    Reply
  11. Dauda Hussaini says:
    October 19, 2021 at 7:36 pm

    I need to know more

    Reply
  12. Bapakaye Dibi says:
    October 31, 2021 at 3:03 pm

    *131*4# wrong code?

    Reply

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