The National Information Technology Development Agency (NITDA) launched a Consumer Protection Forum to review customer dissatisfaction over poor service delivery on Nigerian IT products.
This was disclosed by the Director-General of the Agency, Mr. Kashi fu Inuwa, on a webinar titled the “Virtual Digital Services Consumer Protection Forum” on Tuesday.
An initial draft for the Alternative Dispute Resolution for Nigeria’s indigenous ICT industry was also presented at the webinar.
The NITDA chief represented by the Director of IT Infrastructure Solutions, IT Infrastructure Solutions said the protection forum would enable the NITDA to settle disputes for customers in an efficient way and would build innovative content for Nigeria’s ICT sector.
He said the rise in complaints by customers on the quality of Nigeria’s indigenous ICT products was a catalyst to the pioneering of the forum and the resolution framework for the industry.
Failure to draft such frameworks may lead to low patronage for Nigerian tech products and services and low employment in the sector. The agency urged Nigerians to use more local content in the industry to ensure regulatory oversight for producers and the consumers,
The NITDA says it wants to maximize challenges due to the effects of the COVID-19 pandemic to the sector and is committed to addressing the issues.