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COVID-19: Ikeja Electric closes offices partially to protect customers, staff
Ikeja Electric has announced that no physical transaction of business will take place across its offices in its franchise network for the next one week.
Ikeja Electric has announced that no physical transaction of business will take place across its offices in its franchise network for the next one week. This partial closure is in line with ongoing efforts nationwide to prevent further spread of the Coronavirus/COVID-19 and protect customers and staff of the Company.
The DisCo said the partial closure, which begins today (Tuesday, March 24, 2020), is part of precautionary measures that have become necessary in order to safeguard the health of customers and staff by limiting their exposure to COVID-19.
The spread of the virus, according to World Health Organisation (WHO), is believed to be mainly through person-to-person contact which enables respiratory droplets from infected individuals who exhibit or later show symptoms such as coughing, sneezing, breathing difficulty, fever etc. to be transmitted to other persons.
Meanwhile, the Company has reassured customers that services including supply of electricity to customers, fault clearing, online channels for purchase of energy credits and payment of bills are unaffected by the temporary closure. Customers can continue to make enquiries or complaints to its Customers Care Team via email, live chat or phone calls.
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Acting Chief Executive Officer (CEO) of Ikeja Electric, Mrs Folake Soetan, noted that the safety and health of employees and members of the public is a priority to the organisation. Therefore, necessary preventive measures have be taken to avoid possible contact and spread of the virus.
According to her: “In line with our Customer First, Technology Now policy, all staff carrying out essential services will continue to deliver services in line with globally accepted safety and health requirements while staff carrying out non-essential services will hereby rely on our remote working channels throughout this period.”
She said, “As a responsible organisation, we hold our customers and staff in high esteem. So, their wellbeing and safety must be prioritized under the circumstance confronting our country and the entire world. The ongoing efforts to control the further spread of the COVID-19 virus is in line with efforts of governments globally to contain the virus.
“At this point, we all need to carefully observe precautionary measures and other safety protocols stipulated by government agencies and health organisations that will protect ourselves and loved ones from the virus. These involve, but not limited to, observing high hygiene by washing our hands often, using sanitizers where soap and water are not available, ensuring social distancing, avoiding handshakes and gatherings, as well as promptly contacting government agencies in the event of close persons displaying symptoms of the virus.
READ ALSO: Kaduna, Rivers States declare partial lockdown
“Earlier in the month, we had set up specific control measures across our offices to ensure customers and staff are protected from possible exposure to the virus by providing sanitizers at the entrances and using hand-held infra-red thermometers to screen customers/visitors and staff. We are keenly following developments across the country and the advice of our government and health institutions as part of concerted efforts to safeguard everyone and to make sure our workplaces remain safe,” she added.
The DisCo noted that throughout this period, customer experience will not be impacted as it continues to deploy technology to provide seamless services and improved customer experience.
Customers can access their bills using the IE e-billing service, which is available via eservices.ikejaelectric.com or and the IE Mobile app, which can be downloaded on the Android Playstore. By the adoption of this technology, the company have greatly reduced interaction between customers and employees as far as bill distribution and collection matter
Customers can also make use of all available online channels to get their required services including making enquiries or complaints, payments of bills or recharge of prepaid meters and escalation of faults.
For complaints or enquiries, customers are advised to contact Customer Care via [email protected] or 01-7000250, 09087940825. Other transactions can be done via quick teller, internet banking, mobile App banking, USSD *565*6# and Ikeja Electric website: www.ikejaelectric.com.
According to the DisCo, technical operations such as fault clearing will continue; hence all the field staff must continue to ensure that they are completely kitted for their daily operations.
Felix Ofulue
Content Partners
AXA Mansard records 56% growth in profits after taxes audited
According to the company, investment and other income of N7.09 billion, up 25 per cent from5.67 billion.
Content Partners
FirstBank launches a new corporate website, reiterates its commitment to service delivery excellence
The new website is upgraded with features that are streamlined to reinforce its role in delivering seamless banking and technology solutions.
FirstBank, Nigeria and indeed West Africa’s premier financial inclusion services provider has announced the launch of its newly designed website at https://www.firstbanknigeria.com/. The new website is upgraded with features that are streamlined to reinforce its role in delivering seamless banking and technology solutions to its customers across the world.
The website is configured with modern design and improved functionality that eases customer experience whilst carrying out various activities on the site, including electronic banking. Non-customers are also able to open an account, putting them at an edge in the industry as they establish a relationship with the Bank that puts YOU, its customers, First.
The new website seamlessly adopts a fresh, magazine-style look and feel for easy navigation in order to promote the access to essential information for its customers, FirstMonie agents, prospective agents and the public. This upgrade also guides one to make well-informed decisions about one’s personal, business and private financial needs.
Dr. Adesola Adeduntan, CEO of FirstBank Group, while speaking on the launch of the New Corporate Website, said that “as one of the key contact points to existing and potential customers, the Bank’s website remains a gateway to our business, supporting our unique value propositions and financial services solutions. As such, we are committed to continuously improve the overall user experience through intriguing content quality, exciting features and ease of navigation’’.
He further noted that “the Bank’s new website will be updated on a regular basis with exciting features that will continue to reinforce the Bank’s resolve to promote digital customer interactions and transactions across our virtual touchpoints and platforms’’.
Concluding, he remarked that ‘’the website will also serve as a financial services library that will keep customers and the public abreast of various financial services solutions and offerings, thereby helping them to improve their economic and social wellbeing’’. He encouraged everyone to explore the website and follow the Bank’s social media pages for updates.
FirstBank has continued to evolve over the years, successfully adopting the latest technology and embracing innovation in its quest to be African’s bank of first choice.
About FirstBank
First Bank of Nigeria Limited (FirstBank) is the premier Bank in West Africa and the leading financial inclusion services provider in Nigeria for over 126 years.
With over 750 business locations and over 86,300 Banking Agents spread across 99% of the 774 Local Government Areas in Nigeria, FirstBank provides a comprehensive range of retail and corporate financial services to serve its over 30 million customers. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank in the Republic of Congo, Ghana, The Gambia, Guinea, Sierra-Leone and Senegal, as well as a Representative Office in Beijing.
The Bank has been handy at promoting digital payment in the country and has issued over 10million cards, the first bank to achieve such a milestone in the country. FirstBank’s cashless transaction drive extends to having more than 10million people on its USSD Quick Banking service through the nationally renowned *894# Banking code and over 4.5 million people on FirstMobile platform.
Since its establishment in 1894, FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, optimised risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes. With its global reach, FirstBank provides prospective investors wishing to explore the vast business opportunities that are available in Nigeria, an internationally competitive world-class brand and a credible financial partner.
FirstBank has been named “Most Valuable Bank Brand in Nigeria” six times in a row (2011 – 2016) by the globally renowned “The Banker Magazine” of the Financial Times Group; “Best Retail Bank in Nigeria” for seven consecutive years (2011 – 2017) by the Asian Banker International Excellence in Retail Financial Services Awards and “Best Bank in Nigeria” by Global Finance for 15 years. Our brand purpose is always to put customers, partners and stakeholders at the heart of our business, even as we standardise customer experience and excellence in financial solutions across sub-Saharan Africa, in consonance with our brand vision “To be the partner of the first choice in building your future”.
Our brand promise is always to deliver the ultimate “gold standard” of value and excellence. This commitment is anchored on our inherent values of passion, partnership and people, to position You First in every respect.
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