Uber to ban low rated passengers from its services Kate Parker writes on Uber blog

Do you like to command Uber drivers to speed up during trips? Perhaps you are one of those that like to trash-talk the car-hailing service’ drivers and dump dirt after every trip because you paid for the service? Well, Uber now believes that the customers are not always right, as it plans to ban disrespectful riders.

For a long time, it has been Uber drivers that always receive low rating after every trip. This has led to the termination of partnership between the company and many drivers around the world.  However, with this new plan, some customers could also get flagged by unsatisfied drivers.

Bad rating could cost you: Uber announced that passengers with the worst ratings over a period of time (which was not made known) will be denied access to all Uber services such as rides, Uber Eats food delivery, and JUMP bicycles.

It is, however, unclear if the passenger will be allowed back on the service after a period of time.

Warning signals: The company did not reveal the level of the rating required to get banned from all its services. It did say, however, that warnings will be sent to the riders, as well as tips on how to improve their rating to avoid being banned.

“While we aren’t releasing the minimum rating level, any rider at risk of deactivation will receive several notifications and opportunities to improve his or her rating.” 

According to report, passengers will be judged by a minimum threshold in each city, which is related to the average customer rating in the area.

How to avoid ban: While it is unclear whether this plan will be implemented around the world in the meantime, below are some ways to avoid being banned as a rider:

  • Uber users or riders need to be polite when addressing drivers.
  • They are expected not to tell the driver to exceed the speed limit.
  • Don’t leave trash in the car.

Note that Uber will give drivers several opportunities before being deactivated if passenger’s ratings continue to drop.

Deal book 300 x 250

Why Uber is doing this: The new system is aimed at holding passengers accountable for their actions. There has been protest by Uber drivers who stated they are not satisfied with riders’ behaviour and in particular, with Uber‘s operating system.

While the company is yet to address the protest against Uber‘s intake from trips, the car-hailing service is working on calls to hold passengers accountable.

Uber’s Head of Safety Brand and Initiatives, Kate Parker recently wrote the following:

“Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”

What you need to know: In 2018, Uber recorded 91 million monthly active platform consumers and 3.9 million drivers. The company also disclosed that 10 billion trips were completed worldwide with 14 million trips completed each day in 63 countries and 700+ cities.

The company will also reduce promotions after losing $1 billion in the first quarter of 2019.

The Passenger’s rating will begin in the United States and Canada.

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