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Companies

Swift, professional delivery responsible for Konga’s rise to e-commerce summit

In addition to the unbeatable deals and price slashes it offered during its 2018 Black Friday sales tagged Konga Yakata, it has emerged that an amazingly swift and responsive delivery service

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Konga

In addition to the unbeatable deals and price slashes it offered during its 2018 Black Friday sales tagged Konga Yakata, it has emerged that an amazingly swift and responsive delivery service is another factor that set e-commerce giants Konga apart before and after the month-long shopping fiesta and also responsible for its rise as Nigeria’s biggest e-commerce outfit.

Konga Yakata, which ran from Thursday November 8th through Friday November 30th 2018 online @Konga.com and offline in Konga stores nationwide, broke all sales projections as the company enjoyed huge hits and footfalls on its composite platforms.

Interestingly, a strong point which has made Konga stand out since its acquisition by the Zinox Group and merger with Yudala in May 2018 has been the ease with which it has solved the thorny issue of logistics/delivery which has remained a stumbling block for many players in the sector. Aligned with this is the highly professional and courteous disposition of its well-trained delivery and customer experience team – a factor that has made the company a firm favourite for millions of shoppers in Nigeria.

“Before Yakata, I had been impressed with Konga for the speed of delivery. All the items I bought up until that time never exceeded 48 hours before they were delivered by Kxpress,” stated Emmanuel Oki, a small business owner.

“During Yakata, I was even more than impressed as I expected them to encounter some challenges with the increased volume of orders. Instead, I even enjoyed 24 hours and same-day delivery of most of the items I shopped. The delivery guys were also very professional,  respectful and smiling all through, even on occasions when I was not immediately around to receive my items and kept then waiting for a bit.”

According to Stella Dim, an engineer with an oil-servicing company,  Konga has won the hearts of many sceptical shoppers as a result of its integrity, quality-focused approach to e-commerce and professionalism.

“Nowhere is this professionalism better demonstrated than in the conduct of their customer-facing staff – the delivery guys, store attendants and customer service team. Every interaction only goes to reinforce this confidence in the company, especially for many disgruntled shoppers who have had nasty experiences from other companies.

“Confidence is very important in an industry such as e-commerce where some unscrupulous players even sell fake items or treat customers shabbily, “ she said.

Recently, a number of shoppers had taken to popular microblogging site, Twitter to send positive shout-outs to Konga, commending the company for its status as a guaranteed source of quality products, its responsive, professional service and swift delivery.

According to Michael Adjei, a social media enthusiast, the show of love further goes to justify how well the management of the new Konga has done in capturing the minds of a demanding populace.

“Nigerians are very smart, savvy and demanding shoppers who also recognize quality and can go out of their way or pay over the odds to get it. With the new Konga, we are beginning to see the rise of a truly quality-conscious and professional e-commerce outfit whose management not only understand the business but also care deeply about its customers and do their utmost to please them. We should be proud indeed,” he concluded.

"NM Partners" represent articles published in partnerships with Corporate Organisations, Government and Non-Governmental Institutions, and other stakeholders seeking to publish content on Nairametrics. Content includes Press Releases, Targeted content, and other forms of corporate communications targeted at our readers. Some of these content are paid for.

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Companies

First Bank’s board replacement won’t affect profitability – Fitch

CBN’s remedial actions will not have a material effect on the group’s asset quality, profitability and capitalisation.

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Fitch Ratings has affirmed that the recent First Bank board replacement will not affect the bank’s profitability and asset quality, as it rates the bank at B- with a negative outlook.

This was disclosed by the rating firm via a statement seen by Nairametrics.

According to the rating firm, the development reflects its view that the impact of the Central Bank of Nigeria’s replacement of FBNH and FBN Ltd boards, the identification of corporate governance failings and the imposition of corrective measures are tolerable at the rating level.

What Fitch is saying

It stated, “We have assessed the near-term financial impact of these actions on FBNH and FBN and believe this is tolerable at the rating level, even though the final outcome is uncertain. In our view, any remedial actions imposed by the CBN, including a potential reclassification of related-party exposures as impaired, will not have a material effect on the group’s asset quality, profitability and capitalisation.

However, this does not consider any possible additional actions by the CBN, especially if FBN fails to implement the regulator’s corrective measures or if there were any further uncovering of corporate governance irregularities.

The Outlook remains Negative, reflecting FBNH’s pre-existing asset quality and capitalisation weaknesses as well as the group’s corporate governance weaknesses highlighted by the CBN. These could put pressure on the ratings.”

What drives First Bank’s rating

FBNH is the non-operating holding company that owns FBN. FBNH’s ratings are aligned with those of FBN (which represents around 90% of consolidated group assets) due to high capital and liquidity fungibility within the group, and low double leverage (at 95% at end-1H20) at the holding company level.

It added that FBNH’s IDR is driven by its intrinsic creditworthiness, as defined by its ‘b-‘ Viability Rating (VR). The rating, according to Fitch, considers the group’s exposure to Nigeria’s volatile operating environment and also factors in vulnerability in its capital position in the context of moderate earnings generation and asset-quality pressures, where headroom above the minimum regulatory capital requirements is also moderate. Capitalisation is a factor of high importance to VR.

Hotflex

“The new boards appointed to FBNH and FBN comprise individuals with sufficient experience and expertise. However, we view such major change as hugely disruptive. There are no changes in FBNH and FBN’s executive management team.

“We believe the governance shortcomings cited by the CBN reflect poorly on FBNH’s reputation and on the group’s governance and control practices. As a result, we have revised down our assessment of FBNH’s Management and Strategy score to ‘b-‘ from ‘b’.

“We also assigned a negative outlook to this factor, which reflects the uncertainty surrounding additional remedial actions that the CBN may impose due to these related party exposures as well as the potential for further uncovering of governance irregularities. It also captures the lack of track record of the new board and its ability to restore confidence in FBNH and FBN,” it added.

Asset quality remains a rating weakness. FBNH reported an improved impaired loan ratio of 7.9% at end-1Q21 (end-2020: 7.7%). However, FBNH’s reported reserve coverage of 54.5% at end-1Q21 (end-2020: 48%) remains significantly weaker than domestic peers’.

“Our assessment indicates that if the related-party loan highlighted by the CBN were classified as impaired, the ratio would be unlikely to be above 10% (excluding any new impaired loan generation from ordinary business),” Fitch added.

What you should know

On 29 April 2021, the CBN removed the non-executive directors on the boards of FBNH and FBN and replaced them with new individuals appointed by the apex bank, according to Nairametrics.

The CBN gave a series of reasons for its action including the unjustified and unapproved change of the bank’s MD/CEO by the former board, corporate governance failings pertaining to long-standing insider loans that were affecting the bank’s capitalisation and failure to comply with regulatory directives.

Jaiz bank

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Appointments

Airtel Nigeria announces appointment of Surendran as new Chief Executive Officer

Airtel Nigeria, has announced the appointment of Mr C. Surendran as the new MD/CEO with effect from August 1, 2021.

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Like MTN, is Airtel Nigeria considering listing?

Telecommunications giant, Airtel Nigeria, has announced the appointment of Mr C. Surendran as the new Managing Director and Chief Executive Officer with effect from August 1, 2021.

Surendran would be replacing the outgoing Managing Director and Chief Executive of Airtel Nigeria, Olusegun Ogunsanya, who has been elevated to the position of Chief Executive Officer of Airtel Africa Plc with effect from October 1, 2021.

According to a report from the News Agency of Nigeria, this disclosure is contained in a statement issued by Airtel on Wednesday, May 5, 2021, in Lagos.

READ: Airtel Africa signs new $500 million loan with Bank of America, HSBC, others

The statement says that Surendran would also be appointed to the Executive Committee (ExCo) as Regional Operating Director, reporting to the CEO of Airtel Africa plc, and onto the Board of Airtel Networks (Nigeria) Limited.

Airtel in its statement said, “Surendran has been with Bharti Airtel since 2003 and has contributed immensely in various roles across customer experience, sales and business operations.

He was the Chief Executive Officer of Karnataka, which is the largest circle in Airtel India, with over one billion dollars in revenue.

Surendran delivered an exceptional performance with significant movement in Revenue Market Share (RMS) over the last few years, currently at 54 percent. He has over 30 years of business experience, including 15 years at Xerox.’’

Hotflex

Airtel said that Surendran would transition into his new role from June 1, 2021, and spend the time onboarding into the business until July 31, 2021.

READ: Meet the latest billionaires on the Nigerian Stock Exchange

In case you missed it

It can be recalled that a few days ago, Airtel Africa Plc, a leading provider of telecommunications and mobile money services in Nigeria and 13 other countries, announced the appointment of Mr Olusegun Ogunsanya as the new Chief Executive Officer, following the notice of retirement given by the current Managing Director/Chief Executive Officer, Raghunath Mandava, to the Board.

In the notification sent by Airtel Africa to the Nigerian Exchange, Ogunsanya is expected to join the board of Airtel Africa with effect from October 1, 2021.

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