Standard Chartered plans to invest more in digital channels

Standard Chartered Bank of Nigeria has disclosed plans to optimise its digital banking solutions and its branch network to cater to the evolving needs of its client.

With a renewed focus on strengthening its digital banking platforms to provide clients with multiple and convenient alternate banking channels, the bank reiterated its commitment to improving the overall banking experience of its clients’ through digitisation and technology.

The Head of Retail Banking, Ebehijie Momoh, noted that the bank seeks to provide convenient and accessible banking for its clients everywhere and at any time without time restrictions, physical limitations and dependence on branches.

She added that the plan also aligns with the financial inclusion and cashless policy strategy of the Central Bank of Nigeria (CBN).

“We have observed a significant increase in the use of our digital platforms by our clients compared to the use of our physical branches.

“This is in sync with observable behaviours in the digital age with customers embracing technology and digital channels to conduct transactions. Therefore, to ensure we are optimising all existing service platforms for the benefit of our clients, we continue to invest in upgrading our digital banking solutions and branch network.

“Our clients want flexibility, accessibility and efficiency in the solutions and services we provide and with our ongoing optimisation drive, they will be able to enjoy these benefits from the comfort of their homes, offices or on the go.’’ – Momoh

About Standard Chartered Bank

Standard Chartered Bank Nigeria Limited provides financial solutions. The Company offers banking products and services such as savings and deposit accounts, loans, mortgages, debit and credit cards, online banking, and mobile banking.

The bank has about 35 branches, with ATMs in each branch, located in Lagos, Port Harcourt and Abuja. Its new ultra-modern Nigeria Head Office was opened in 2014.