Following a video which has since gone viral on the internet, Fidelity Bank has released a CCTV footage to debunk the widely-circulated news of its bank officials assaulting customers.
In the viral video, it was alleged that two customers came into the bank to complain about the bank’s automated teller machine (ATM) services, but were beaten by security guards on the order of a branch manager in the Alagbado area of Lagos State.
The incident which set the social media space on fire, happened on Thursday, August 9, 2018.
Contrary to the news that went viral on the incident, the bank in a statement made available to the public through its Twitter handle, debunked the news.
According to the commercial bank, the two individuals were suspected of trying to steal a customer card details at the bank’s ATM as against the viral reports.
The bank’s statement reads; “The two individuals featured in the video were suspected of ‘shoulder surfing’ to steal customer card details at the ATM. The security personnel on duty interceded and they attacked and injured him before the intervention of the Mobile Policemen who were seen in the video.
“No Fidelity Bank official ordered any violence against customers as alleged and there was no incidence of the Branch ATM not dispensing cash. The matter has been reported to the Police and the suspects have been handed over for prosecution.”
The released footage didn’t sit well with angry Nigerians as they unanimously alleged that Fidelity Bank doctored the footage.
See Twitter Reactions Below:
But why do you ppl never learn? Haven’t you noticed Nigerians are too smart for this? U doctor a recording and share it as evidence? On Twitter? U have just provided the ammunition.
— Nkechi Uzoramaka Oliseh ?? ?? (@Nkechi_79) August 12, 2018
So you guys can respond like this with cctv recording because you were accused but to release a recording to me/the police to help me solve an ATM theft , you refused…i am pained o
— Lancelot Onyeka (@_swiftknight) August 11, 2018
The clip has been edited.
In the court of public opinion which you have brought this case, we think you are hiding evidence. Why did the video skip?
We could see two fighting…
— integrity (@twitmexy) August 11, 2018
Obviously Fidelity bank is hiding something…..Where is the cut sides of the CCTV release???? Let’s Boycott Fidelity Bank….#BoycottFidelityBank Transfer your money to your other banks!
— Ifade Olusegun (@OlusegunIfade) August 12, 2018
Dear @fidelitybankplc, Twitter is the LAST place you want to share a doctored video, this is not Facebook ok?
When you have the complete video then up I can try again bit this is a blatant failure.
— Emeka Uduma ? (@IAmMrMeks) August 12, 2018