Following the inability of about 40 passengers to get their luggage after the arrival of their flight, the Consumers Protection Council (CPC) has ordered that Arik airline should appear before it on charges of alleged ill-treatment made by passengers of a recent London-Abuja Arik flight. It is to allow the management of the airline provide facts relating to the allegations, the CPC said in a statement on Wednesday.
The matter began when passengers on a flight from London to Abuja, on their arrival, could not access their luggage comprising of about 300 bags. What started out as a simple matter eventually escalated as the luggage was eventually pronounced as misplaced and for 5 days.
Premium Times reports that the aggrieved passengers on Tuesday disrupted the airline’s operations and also allegedly damaged its check-in counter at the Murtala Muhammed International Airport, Lagos, which led to the Nigerian Civil Aviation Authority, NCAA, on Wednesday to order Arik Air to return all delayed baggage of the passengers within 24 hours and compensate the affected passengers with $150 each for their troubles.
“The said passengers, many of whom had connecting flights to Cameroon, Abuja, Port Harcourt and Ibadan could not continue their journeys as a result of the non-arrival of their luggage from London, while some passengers on the said flights could not have access to personal supplies, baby food or medication,” CPC announced.