The management of Ikeja Electric has warned customers not to make any form of cash payments to any of its staff.
According to a statement signed by the Head of Corporate Communications of Ikeja Electric, Felix Ofolue, linesmen, engineers and technicians were not instructed to receive cash payments of any kind.
He described staff and ex-staff who engaged in this illegal act as saboteurs.
Ofolue announced that new multiple payment channels to enable customers make convenient and seamless payments and purchase of tokens have been introduced by the company, the payment options is designed to offer all customers security, greater convenience and choice, and also intended to make the payment process more efficient.
He warned customers who continued to make illegal payments to staff were not only doing so at their own risk, but were also sabotaging the efforts of Ikeja Electric to improve service delivery.
“Basically, our Linesmen should not collect reconnection fees, neither are our Energy Sales Representatives (ESR’s) permitted to receive bill payments on behalf of customers. We have therefore embarked on an aggressive “Name & Shame” campaign where parties who engage in this fraudulent act will face prosecution as dictated by the laws of the land,” he said.
“We are committed to providing our customers with the greatest level of customer service and introducing these multiple secure and convenient payment channels is yet another aspect of our service offering,”
“Ikeja Electric is a responsible organisation which is accountable to its customers and have put processes in place to ensure the safety of our customers as well as the integrity of the company”, he added.
