Some customers of fintech company, OPay were on Sunday thrown into panicky mode as a video of some people complaining about fraudulent withdrawals surfaced online.
In the video, some agents of OPay stormed the Alender House Office of the company in the Alausa area of Ikeja, to protest what they described as unauthorized withdrawal from their accounts.
According to them, they had been experiencing frequent unauthorized withdrawals from their accounts and they had complained to the company, but nothing was being done.
They also said they had reported the matter to the police to help them in recovering their stolen money.
- “Huge sums of money were unscrupulously taken away from our accounts. Balances of our accounts were removed, some were transferred to other banks, and some were used to purchase airtime, others were transferred to different OPay accounts that we do not have any dealings with,” a leader of the agents who spoke on camera stated.
The video prompted many to be worried about the safety of their money in the digital bank. However, a check on the video shows that it first surfaced online in August 2021, which shows that the event was not recent.
OPay also on Sunday reacted to the video by saying it was old.
Panick withdrawal
However, the company’s clarification came too late for some customers who had out of panic withdrawn all their money from the fintech account to avoid falling victim.
Reacting to the company’s clarification on the video, a customer of OPay identified as Olanrewaju Abdulyekeen, said:
- “I have been a victim of many scams recently, thank God I was able to move my money out of your account. Communication is key. Learn to communicate with your customers when you have issues or crises.”
https://x.com/Abdyekeen_Bash/status/1708569585295724601?s=20
Another customer of the bank posted a screenshot of his OPay account showing a balance of N1.48. “I have withdrawn all my money,” he said.
https://x.com/MayorOlunuga15/status/1708561566419808592?s=20
OPay’s reaction
Assuring the customers that the platform is secure and their money safe, OPay in a statement released on Sunday, stated:
- “Our attention has been drawn to a certain old video that resurfaced on some social media platforms regarding alleged fraudulent activities on some OPay Agent accounts.
- “We wish to state that the allegations are dated and have been resolved in collaboration with all relevant stakeholders. We implore our customers and the general public to ignore and disregard the video and its content. We remain committed to protecting our users from any fraudulent activity or scam as customer data protection is our priority.”
There should be a video program to counter the effect the TVC news has gone viral.
Pls opay is holding back my money I did a withdrawal since on the 16th of August is over 2months now am yet to get a reversal i withdraw with tbere atm card the error msg I got was issuer or switch inoperative up till now the money has not been reversed
Have you fill dispute form to reverse your money
I thank God, have deposited some huge amount of money to my opay account, but I never seen any problem with opay, am proud to have opay app, thank you
I swear when saw the video I was highly shocked and I spent no time in withdrawing my money to my other account.
I am a victm. About 19,000 was removed from my account. I called my agregator he was just prosponenting it and later told me customer said II registered for something in their platform. I even spoke with them customer, all them told was that the money was reversed. I sent receipt to them and nothing was done. The money was removed about 4 times that amount to 19k. This people are just rubbing the masses. I have prove of receipt anytime you need me at nairametrics.
I am also a victim. A sum of Forty Nine Thousand Naira was withdrawn from my account two times on day and time by an unknown person. So Ninety Eight Thousand Naira was withdrawn from my account the same time. I have reported it to Opay about two months ago and have not heard anything from them since then.
Abeg nah you give Dem access to your account
I swear, cos it’s not even logical, his card must be cloned
They should begin to have branches in all the states. It’s very important. Atleast one branch in each state
its very true to show their commitment snd trust they need to open branches in all the 37 capitals
I have opay account but stop using it for many years now.I believe what is happening is known to be an insider.
I have been using Opay and haven’t heard any issue of withdrawal without my consent,.I have a my ATM and I’m enjoying it..infact just yesterday someone sent a link that Opay is going to for independence so many people fell for it,I did too,but at some point I stopped because I realized putting my details will expose my account and get scammed.so we should be careful
Many of you here commenting bad comments are careless people that just can’t protect or keep your phones very well. For me Okay is still the best bank in Nigeria right now . I don’t know about tomorrow ooooo. But now they are doing very well please.
Same here, I didn’t even give it a second thought, I asked them to send me evidence of their own 5k payment 😂, thief people everywhere.
I’ve been using Opay for a reasonably long time now. It’s by far the best financial institution I’ve ever dealt with.
I’ve been using Opay for more than 5years and I haven’t experienced such a thing.
I had incident today, a man called me claiming to work with opay and asking me if I’ve collected the on going bonus opay is giving to customers and I said no. He then said his going to help me out and that I should not share my information to strangers. He then said I should check my message and read out the digit for him. I call out 419 and he hang up the call.
If I had given out the digit attached in the message, he would have emptied my account.
So please, let’s be careful because the bad eggs are everywhere.
I was also a victim in 2022 they with N5,000 and it’s N1,000 each 5 times and the time was same seconds on my opay business app…
Where una dey see all these money…😳😳✅
NOTHING DO OPAY, NA ONE OF THE SUREST BANK IN NIGERIA NOWADAYS!…I HAVE CONFIDENCE IN OPAY BANK!
I use Opay for almost all my transactions and the only issue I had was when I transferred money from my account to my Opay account which I was debited by my bank and didn’t receive the money on my Opay account, l complained to my bank and I was asked wait for seven working days, but on the third day I decided to also lodge a complain at Opay office and they promise to complain to my bank within 24hrs and I received the money in less than 6hrs from the time of complain. I believe is reliable and efficient.
If Opay will asure us that if our money is being fraud anymore they will pay us back, then we will know that they are reliable !
They cannot take responsibility if the fault is as a result of your own carelessness. That’s why they can’t make customer such promise, even banks can’t bcus customers can be careless with their bank details at times.
Una dey talk say money no dey, now them don carry una money, how e be you, lol.
Na joke o
Just got a call this early morning from my big sis to transfer all the money in my opay to my normal bank account that opay is folding,I did asap and also passed the information to some groups,they should do the needful for the app to be more secured to avoid all this unnecessary panic and misinformation.
I enjoyed using the app but for now I won’t use it again to avoid falling a victim.
😂.
Well! You have every right to do whatever with your money and move it anywhere you pls.
Just know that, all victims have a LOSE GUARD moment. But no one will wash their dirty linen in public and say the embarrassing story of how they lost guard.
If you lose guard, even if your money is saved with CBN, it won’t protect you.
I’ve never had any issue with OPAY . Although I am not using their ATM…No complaint since from my side.
Opay is still reliable, i remember having a card issue of about 45750 but was resolved in 6days. well I cant blame Nigerians, the panic is expected…
Opay is the best financial institution in Nigeria the like of access bank and gtb and co are trying so hard to bring opay down cos they know opay has the highest customer in Nigeria now if your money was removed unauthorised examine yourself you have given out your info to scammer
Is a lie bro, as at Tuesday last week 33,000 naira was withdrawn from my opay account, I contacted the customer service till date nothing has been done about it….. When yours disappear one day u Will know that the reporters are not faking the information… Opay was the only place have bn depositing my money since last yr,. But as it stand now I can’t use it anymore no matter what…..
Lol had about 600k in my acct recently nothing happened. I’ve been using the bank throughout this month even this morning. Nothing happened lol
I believe being a registered company and approved by the company should arrest the case at the actual directions problems might be from so the masses whose accounts are filled with money will not be at risk. Therefore, I suggested that Opaybank should stop all agents stuff, whoever wants to open an account will do it on his or her phone or rather come to the company to register and open a new account.
But I’m not facing this kind of issue
Am confused right now because am using opay and nothing happened to my account for now
Opay this, opay that.
No bank is no 1, same with our Nigerian banks anyone can fall victim of this. But have you checked yourself if you are careful enough with your details?
That’s how on first of October, I received links from different numbers telling me opay is giving out 5k for independence,,,,I didn’t think twice and I asked each of them to show me evidence of their own giveaway but none replied.
Since our account number is our mobile number, so much might be expected but we have to be very careful, don’t fall victim of scammers please.
Opay has been my best bank so far, very reliable, affordable if that word is okay 😂 and their saving platform is top-notch. I pray also not to be a victim of fraudsters
So pple are so careless they details
Actually, I plan on explanding and doing more business with Opay. All this is commercial bank trying to scare people from patronizing online banking when they failed and showed people pepper when we needed them most at cashless policy. Tortured people with their money.