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Establishing eCommerce Trust on the journey to economic recovery

In building eCommerce trust, the Visa Secure solution is a verified payments infrastructure that guards consumers’ online safety.

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Since the start of the pandemic, there have been varying effects, on the way consumers shop and make payments. We have seen significant impact on lifestyle habits which have also triggered an increased dependence on eCommerce. While the current circumstances have radically reshaped consumers’ shopping patterns and prompted merchants and small business to go online very quickly, consumer expectations have however remained the same – they want a secure, convenient and seamless payment experience, especially now, when most transactions are done online and e-payments fraud is on the rise.

Consumers risk a lot when they provide personal data and sensitive payment information with every purchase made on eCommerce platforms. It is only critical that trusted payment solutions are at the core of every transaction made by a consumer.

The Deloitte 2020 Consumer Review envisages that “given the various scandals around the world, we can expect that trust will continue to be an important theme to consumers in the next decade. They will expect and demand transparency in product and service quality, pricing, and company policies and procedures.” Now, more than ever, merchants are challenged to establish and strengthen customer’s reliance in online shopping and even beyond the pandemic.  Customers are also keen to only shop from trusted merchants who have secure eCommerce payment solutions in place.

With the pandemic, digital payments are on the rise and this is expected to continue as the global economy moves onto recovery. Across the financial services sector and digital payments landscape in Nigeria, collaborations have remained a solid approach in addressing some of the major challenges currently affecting the sector. Organisations are coming together to launch different initiatives that can protect and provide value for the consumer to meet eCommerce needs.

The recent ‘Safe is Smart’ initiative by Standard Chartered Bank and Visa have emphasized the need for consumers to adopt more eCommerce and digital solutions in a safe and smart way. The initiative focuses on promoting and educating consumers on smart ideas and e-payments solutions that will drive sustainability, survival and business recovery in the e-payments ecosystem. The initiative also ensures that consumers rely on the most secure payment solutions from Visa’s trusted network, when they make online purchases using their Standard Chartered debit cards or transactions done via the bank’s digital banking app.

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In building eCommerce trust, the Visa Secure solution is a verified payments infrastructure that guards consumers’ online safety. This newly improved programme governs online transactions and uses the EMV 3-D secure industry-wide messaging standard that merchants and issuing banks must follow to verify cardholder identity before a transaction is sent for authorization. EMV 3-D Secure is the next-generation version of 3DS 1.0, which Visa developed and owned, and which has been the market’s online security protocol for almost 20 years.

With studies showing that eCommerce transactions make up for a large portion of consumer spending, this partnership also offers benefits for consumers when they shop online. For Standard Chartered, user education is priority. The bank is also strongly focused on championing a digitized payments revolution to provide consumers with convenience and access through its completely digital mobile app. Similarly, Standard Chartered has commenced a 360 loyalty program, where consumer can earn redeemable points whenever they shop.

As we begin to fully understand the importance and long term eCommerce presence in the global and local economies, particularly Nigeria in this case, establishing trust is the first step for consumers who need to be guaranteed of their payment security. While the journey to economic recovery is a slow but steady ride being safe and smart will always remain priority for consumers in the e-payments landscape.

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NM Partners represent articles published in paid partnerships with corporate organisations. They include press releases, targeted content, and other forms of corporate communications on behalf of our Paid Partners.

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4 of my staff were paid by the FG MSME Survival Funds’ – Lola Petra Allen

MSME Survival Fund Program aims to protect businesses from the potential vulnerabilities of the COVID-19 pandemic.

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MSME, world bank, FG seeking FDI to develop Special Economic Zones - Trade Minister, FG clamps down on filling stations, others for faulty measuring and weighing equipment, AfCFTA: Nigeria securing approval to ratify agreement- Trade Minister, FG meets group to access AfCFTA's $650 billion market, UNIDO’s $60m investment programme to boost Nigeria’s industrialisation - FG, FG to strengthen economic ties with Turkey, FG moves to facilitate tax incentives for SMEs, Made-in-Nigeria vehicles gulp N364 billion from FG

The Fifth Edition of the annual Lagos Small Business Summit organized by SME100Africa in commemoration of the Global Entrepreneurship Week was held virtually with an outstanding attendance of inquisitive entrepreneurs who registered in their thousands looking for relevant tips, skills, and knowledge about business in Nigeria. The event was chaired by Mr Charles odii the Executive Director of SME100Africa.  The keynote address was delivered by Honourable Niyi Adebayo, Minister of Industry, Trade, and Investment where he spoke on how Government and small business owners can keep up with the market.

A participant of the Lagos small business summit Ms Lola Petra Allen, a small business owner who is the CEO of Lola Petra Ventures which specializes in Trading, bakery, food and Beverages based in Ogun states spoke up to testify and show appreciation of the FG survival funds, she shared her experience before, during, and after applying for the survival fund. Ms Lola announced that the day before 4 of her staff members were credited a sum of N30,000 by the FG and the Honourable Minister Niyi Adebayo Honourable Minister Niyi Adebayo showed his appreciation of Ms. Lola’s testimony, stating that although many had received their funds from the program, they did not come forward to share about it but she did.

Ms. Lola went on to share her entire experience when asked by the host and CEO of Inversion STC, Brian Oji to explain to those in doubt and seeking more answers how it all went down; She stated that she got the link through a former institution school group and decided to check the legitimacy of the link; once she had confirmed this, she went on to apply just like everyone else and decided to keep following up for changes and necessary requirements. She got to a stage where she was expected to register her staff which she could not register because 2 members had prior issues with their Bank Verification Number (BVN) and had to be dropped otherwise her application would not have been accepted; after this stage, she and her staff were captured and eventually got to the final verification stage. The entire process led up to her employees being paid by 7 am the previous morning.

The Federal Government MSME Survival Fund Program is a part of the Economic Sustainability Plan, which aims to support and protect businesses from the potential vulnerabilities brought about by the COVID-19 pandemic. The program has 3 parts which any MSME business owner is eligible for, the MSME Revolving Guaranteed Off-take Scheme, The Payroll support and MSME Grant.

To apply and receive the funds that can help keep your MSME afloat during this pandemic, click this link https://survivalfund.gov.ng/

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Why you should be concerned about Nigeria’s cybersecurity problems

A VPN guarantees the security of online browsing by means of an encrypted “tunnel,” which replaces dedicated lines and hardware.

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According to the CIA Country Fact Book, Nigeria has nearly 85.5 million internet users. Mobile cellular subscriptions are slightly more than 184 million, an approximate 88 per 100 Nigerian inhabitants. Deloitte, a leading worldwide business services and consulting firm predicted that in 2020 Nigeria, like the rest of the world, would “witness unprecedented cyber-attacks and cybersecurity solutions.”

The real problem for Nigerian citizens is highlighted in this Stears Business online article. The average Nigerian, like citizens the world over, is accustomed to surrendering personal data in exchange for digital services. The problem in Nigeria is that there are no government mandates to prevent and report misuse or compromise of all that data.

The Stears article points out that “Nigeria is one of the world’s most vulnerable countries to cyber-attacks.” As recently as 2018, “about 60% of Nigerian firms suffered an attack…” The bottom line is “Nigerian firms are being attacked, but no one is reporting what is stolen.”

The flip side of the issue is government censorship and control of internet access. According to Freedom House, after the February 2019 elections, the Nigerian government considered legislation to “restrict online speech” in response to the spread of misleading and false online information.

While civil libertarians, bloggers, and internet users mobilized to oppose the bill, the government continued to leverage existing criminal defamation laws to arrest people for online activities. Nigeria has also blocked websites promoting the independence of the Biafra region and previously shut down internet access in three northern states during the Islamist Boko Haram insurgency.

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The good news is that Nigeria’s internet infrastructure is decentralized and complex. This promotes competition and makes it difficult for the government to systematically filter or censor internet use.

Nevertheless, there are troubling reports that Nigeria’s government accessed call records from service providers and arrested at least three reporters along with numerous bloggers for online activities. Also, journalists and news sites reported several distributed denial of service cyberattacks.

So, the struggle between Nigerian citizens and a government concerned with security means that hacking, privacy, and censorship issues will remain part of the Nigerian digital landscape indefinitely. Internet uses wanting to access Nigerian resources should use a VPN (Virtual Private Network).

The best reasons to use a VPN in Nigeria

VPNs are an encrypted tunnel

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A VPN guarantees the security of online browsing by means of an encrypted “tunnel,” which replaces dedicated lines and hardware. The “tunneling” is by means of a pathway where a packet of data is enclosed within another encrypted packet, which can neither be intercepted nor read without the encryption key at the destination.

The VPN shows the user’s address as that of the VPN server the user logged into—a secure server in Nigeria, for example. When the VPN routes the user to the that secure VPN site, the data is encrypted.

Hackers and other surveillance agencies will have a difficult time tracing and tracking the user, even if the destination site is not secure. This is due to location and IP masking provided by the VPN server.

VPNs provide privacy and online protection

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Browsing without a VPN makes the user a sitting target for trackers. Without the privacy and online protection of a VPN, the internet service provider can observe and record the user’s browsing activity and habits and sell the data to marketers. Also, without a VPN, the user can be vulnerable to compromises on unprotected public networks through so-called “Man-in-the-Middle” (MITM) attacks.

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Preventing MITM breaches

Protecting against MITM attacks is the top reason for using a VPN. This is especially so on public Wi-Fi networks. Cyber criminals use detection technology and clever tactics like employing fake websites and apps. The goal is to gain their victim’s user credentials and passwords. The interference can be real time, or through injection of malware to the victim’s device for later activation.

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MITM hackers use a number of tech-savvy and clever strategies, which include the following:

  • using so-called “pineapple” devices to find nearby unsecured user networks
  • DNS spoofing to lure the user to fake websites
  • using fake web applications to trick the victim into providing personal login credentials
  • using “sniffer” software to detect online activity of their target users
  • hijacking unencrypted session cookies, which show email login information

A VPN, then, acts as a mobile shield. It hides the user’s IP address and adds encryption to the mix. Even if the hacker were to intercept the connection, what is displayed is only indecipherable gibberish.

VPNs bypass geo-blocking

Most countries enforce copyright restrictions and allow online streaming services to permit access to local users only. A premium VPN service like Surfshark can defeat VPN blockers. It does that through location hopping seeking servers that to bypass government censorship and geo-blocking. Essentially, a VPN maintains the founding principle of the internet, which is free and open access to everyone.

VPNs defeat unfair pricing practices

Some online shopping services display different prices based on from where the shopper logs in. Those price variances can be as great as 150 percent. The common practice is to charge a user logging in from an affluent location the higher price, or the user could be directed to a site that has premium prices.

Looking for the best price for a flight to Abuja? The foregoing pricing practices are also employed by some airlines, their ticketing agents, as well as auto rental agencies and hotels. A traveler see could higher or lower ticket prices for the same trip, depending the IP address of the traveler. So, logging into a VPN server from a variety of VPN locations is a way to find the best traveling bargains.

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The Advantages of Premium VPNs

Free VPNs are not the best choice

There are a variety of free VPN services to choose from. They offer free downloads with no subscription fees. Rather than charging the user, free services raise revenue through intrusive ads and engage in sometimes shady practices that exploit their users. Free VPNs can also make the user’s online experience less secure and slow down web performance.

Free VPNs are essentially stripped-down versions of their premium counterparts. However in contrast to premium services, free VPNs:

  • monitor the user’s online activity and sell the logs to marketers
  • make the user a secondary target for hackers through malware-infested ads
  • slowdown browser performance/speed with popup ads broadband restrictions (i.e., throttling)

Premium VPNs are the optimum choice

On the other hand, for a low monthly subscription cost a premium VPN service provides the following advantages:

  • a no-logs policy–The user is never tracked on line, nor is any record kept of the user’s internet browsing habits.
  • state-of-the-art encryption and security protocols—A premium VPN includes 256-bit, military grade, unbreakable encryption.
  • a “kill switch” which safeguards against data linkage—When the user’s connection drops off the line, the VPN disconnects the user from the internet automatically.
  • effective bypassing of geo-blocking and VPN detectors—This is done through VPN server hopping.

A VPN Does Not Replace Online Security Measures

VPNs do not provide an absolute shield against cyber-attacks. Non-technical phishing and social engineering can bypass the best security where unwary users have been duped into downloading cleverly concealed malware.

So, a VPN is only one element of an overall security awareness that must include the following:

  • using strong antivirus software, which the provider updates as new threats develop
  • activating the built-in security settings already present on Windows and Mac operating systems
  • avoiding entering public Wi-Fi networks unprotected by a VPN
  • logging on to websites that only have the HTTPS header
  • being on the lookout for email phishing and never clicking on suspicious attachments or links
  • using a solid password strategy, e.g., lengthy passwords, with a different password for each secure entry point
  • backing up everything every day as the final defense against malware attacks

Summary and Takeaways

Nigeria, like everywhere else, has been a target of phishing and malware attacks. This densely populated African nation has been a target of cyber-attacks, but has lacked transparency in both reporting breaches and enforcing online security. Also, the Nigerian government has a history of trying to impose web censorship.

So, when signing on to the Nigerian internet, users should always use a strong, premium VPN. A VPN protects the user’s online connection that masks the user’s location and IP address. A VPN also protects against surveillance, online tracking and man-in-the-middle attacks.

MITM attackers use clever tactics both live attacks and injecting malware on the user’s device. Live MITM attacks can dupe the user into signing into fake websites and disclosing login information. VPNs also bypass geo-blocking and defeat unfair pricing practices.

Premium VPNs have distinct advantages over free VPN services. Free VPNs can compromise the user’s online anonymity and expose their systems to malware. Free VPNs can slow down the user’s internet experience with popup ads and restricting the user’s broadband width.

Premium, subscription-based VPN’s, on the other hand, have “no-logs” policies. They neither collect nor log user data. Premium VPNs also employ best-in-class encryption and security protocols. They do a better job in defeating VPN blockers.

A VPN must be considered as an important, but not the only element of, overall online security preparedness. Users need to load antivirus software, use their operating system built-in security—firewalls, encryption, etc.– and stay away from unsecured public Wi-Fi portals without using a VPN. Finally, for best web security, users should only enter websites that have HTTPS as part of the address designation.

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The payday revolution from Fidelity Bank is here

With Pay Yourself, you are able to decide when you receive your salary via USSD between the ‘official’ payday and the last day of the month.

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The concept of payday either brings with it hopeful anticipation of needs being met on the one hand, and on the other hand, the apprehension that the money wouldn’t be received in time to settle overdue needs.

Have you ever thought to yourself – ‘what if I could pay my salary myself?’

With the new product offering from Fidelity Bank called Pay Yourself, you are able to decide when you receive your salary via USSD between the ‘official’ payday and the last day of the month.

So whether you would like to start using your salary from your actual payday or prefer to receive it on the last day of the month, the choice is yours as you pay yourself whenever you want.

If you would like to know more about this revolutionary new product from Fidelity Bank, contact @fidelitybankplc on social media for more information.

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