A man simply identified as Dan Aibangbe, has petitioned the Standards Organisation of Nigeria (SON) and the Consumer Protection Council (CPC) over a Samsung phone he purchased from Samsung Electronics.
In a petition dated July 27, 2018, Aibangbe said he bought a Samsung Galaxy J7 Prime from Lummy Communications.
According to him, the device he purchased started malfunctioning about three months he secured the device.
The petition reads in part; “Incidentally, the product developed a major fault, that is black out completely within a short period of three and a half months.
“This incident occurred very early within the two-year warranty period offered as part of the sale condition and I returned same to Samsung Channel Partner who examined it and advised that I take the product straight to Samsung Service Centre to avoid delay.
“On the same day as advised, I took the product to Samsung Service Centre where it was received with receipt number 0004453 on warranty condition.
“However, to my disbelief, I was called over the phone the next day by one Tayo, Samsung Regional Manager on 08129459001, 012341701. He told me that liquid was found inside the phone and that I am required to pay N41,500 to repair the defective part.”
Aibangbe maintained that the phone did not come in contact with water or any other liquid, as against Samsung’s claim. He added that since the phone was not opened in his presence, he, therefore, doubted the veracity of Samsung’s claims.
Recall that the multinational electronics company had opened booths in airports in certain cities across the world. The booths was to ensure that owners of the Galaxy Note 7 to get a refund or exchange the product for a Galaxy S7 before they board a flight with an airline that banned the handset.
Galaxy Note 7, a Samsung device as at then was recalled for catching fire.