Nigeria has a growing number of Internet Service Providers (ISPs), who are competing daily to serve the needs of both corporates and private individuals desirous of steady internet connectivity in their homes and offices.
But despite the wide array of service providers that abound, Nigerians are often left undecided as to which ones to choose from. The reason is simple – services offered by the ISPs are basically average.
In the meantime, however, the quest for the best Internet Service Provider is on. Yesterday, the Founder and Publisher of Nairametrics, Mr Ugo Obi-Chukwu, asked his followers on Twitter to reconmmend the best fiber broadband internet provider for a location in Lekki Phase 1, Lagos. As expected, he received lots of responses.
I’m trying to get a fixed wireless or fiber broadband internet for a location in Lekki 1.
Twitter Naija, what do you recommend?
— Ugo Obi-Chukwu (@ugodre) February 25, 2019
A lot of names were suggested, some of which are popular, and others not so much. These include the likes of-
- Tizeti
- Cobranet
- Cyspace Nigeria
- IPNX Fiber
- Baclbone Connectivity Network
- Vodacome
- Brainshare Technology
- Fiber One
- e-Stream Networks, etc.
Tizeti received quite the bashing
Nigerians used the opportunity to express their displeasure over the unpleasant services they have so far been subjected to by some of the ISPs. Mr Chukwu was specifically warned to stay away from Tizeti, because not only is their service bad, so also is their customer service.
Chai! Are they that bad…I almost paid to them today oh!
— Ugo Obi-Chukwu (@ugodre) February 25, 2019
Furthermore, I had their radio installed in November 2018 and to the best of my knowledge, their technicians have visited my location for troubleshooting at least 7 times!
— Tunde Akinseye (@tundeakinseye) February 25, 2019
Whatever u do, avoid Tizeti.
— Olajide Ola (@jiddy203) February 25, 2019
People also expressed displeasure over Swift, telling Mr Chukwu and everyone else to stay away from it. Complaints ranged from poor service delivery, to the high subscription cost.
@adesoji45 https://t.co/3NqgxLJ8cp performance has been horrendous as you predicted. Bought https://t.co/lHBiWJEh12 on Friday, the service has been terrible thus far
— Seun I (@iseunmoks1) February 25, 2019
Avoid swift…their billing will make you look like you are learning mathematics
— Chike Ezeh (@chykoskopi) February 25, 2019
Some ISPs, however, did receive positive comments. One of them is Backbone Connectivity Network. The person that recommended them said the service provider is “very good”. He even called on his friend to vouch for the company.
Please check Backbone Connectivity Network (BCN). They are our ISP in my office and service is very good. You can also ask @gbenro for more info. He uses their services both at home and in his office too. Their services are very affordable. Customer Care is good too.
— AYODEJI (@KLAZEMATICS) February 25, 2019
@VodacomNG got you covered. Please send an email to csocng@vodacom.com or call 017000700 and a customer care person will attend to you ASAP.
— Obianuju Okafor (@obyokafor) February 25, 2019
Fiber One by @kkontech. The best Fiber to Home service. Trust me I know.
— NnannaW (@ScitoA) February 25, 2019
Meanwhile, some companies came on the thread to observe, with one of them even taking the opportunity to market their service.
Hello @ugodre We @CyberspaceNaija have 4G LTE within Lekki and environs. It can be used in a fixed scenario (just like you requested), and also supports mobility,… Would you like us to take this conversation to your DM?
— CYBERSPACE Nigeria (@CyberspaceNaija) February 25, 2019
Someone even vouched for them, stating that the company has been in the game for more than twenty years.
Cyberspace iso 9001:2015 Bsi certificate, over 20 years in the game @CyberspaceNaija
— MissMadame (@Ifybeeeee) February 25, 2019
But despite all the recommendations, the search is still on for the best fiber to home internet provider. And until that ISP is found, some people are patient to wait.
Abeg, when una find, let me know!
— Part-time House Husband (@adesoji45) February 25, 2019