GM position in a travel agency 

A contemporary travel agency is seeking to engage a General Manager to join its growing team of vibrant individuals. The agency is a major player in the Kaduna/Abuja area and has been operating for over 10 years.

THE ROLE OF GENERAL MANAGER

KEY DUTIES 

  • Responsible for overseeing and managing operations of the agency.
  • Develop operational policies and procedures.
  • Develop the sales policy, processes, and teams and drives the sales force.
  • Determine sales culture of the agency.
  • Drive achievement of corporate goals and vision with minimal cost.
  • Ensures profitability and promotes positive performance.

RESPONSIBILITIES

  • Formulating and implementing sales policies/strategies that increases sales
  • Building a strong sales force
  • Provide sales target figures to staff
  • Develop specialist and competitive travel products
  • Sourcing products to meet consumer demand for bespoke travel
  • Prepares annual budget and prudently manages organization’s resources within those budget guidelines
  • Debt recovery
  • Overseeing the recruitment selection, training, payroll and  retention of staff
  • Succession planning
  • Build strong relationship with government agencies and travel bodies
  • Co-ordinate agency activities to achieve business and profitability objective
  • Business process re-engineering
  • Set up and oversee new agency branches/locations
  • Identify staff training needs and develop plans for same
  • Building a strong work culture

TO QUALIFY

The candidate should have a degree in Management/Finance/Social Sciences/Arts. Must possess above 5 years relevant working experience in sales/retail marketing. An adept knowledge of the travel industry would be a good advantage
PREFERRED CANDIDATE:

  • Highly developed written and verbal communication skills including the ability to prepare clear and concise business documents and targeted reports.
  • Interpersonal skills
  • Team building skills
  • Basic accounting skills
  • Leadership skills
  • Excellent negotiation and conflict resolution skills, with a proven ability to effectively manage escalated confrontational customers.
  • Ability to see the big picture and communicate vision to staff
  • Well developed problem solving skills with the ability to analyse and evaluate data in order to make substantiated judgements and recommendations.
  • Ability to take a strategic approach to new branch locations, in order to positively influence turnover and achieve margin targets.
  • A good understanding of effective marketing processes and techniques.
  • An understanding of the political and legislative considerations, relevant to operating within the travel industry.
  • Excellent consultation skills and the ability to effectively liaise with and motivate teams of staff beyond the immediate control of this position.
  • Well developed computer literacy skills.

WORKING CONDITIONS

Extensive travel to Agency branches will be necessary.
SALARY:   Negotiable
LOCATION: Kaduna/ Abuja

Interested candidates should send their cvs to [email protected]

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